Convergys

  www.convergys.com
  www.convergys.com
There are newer employer reviews for Convergys

 

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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Convergys full-time (less than an year)

Pros

great benefits and many opportunities with in company

Cons

i dont have any cons for this job

Recommends
Approves of CEO

1445 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    It was great...at first.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Technician in Tucson, AZ
    Former Employee - Pharmacy Technician in Tucson, AZ

    I worked at Convergys full-time (less than an year)

    Pros

    Trainer was knowledgeable, very patient, understanding, and full of life, pay was decent.

    Cons

    Attendance policy, training material is very boring, no real hands on until week two. Quit firing people before they even hit the production floor! Life gets in the way and there are things you can't control; like some guy being a jerk and blocking you from getting out of your parking space to the point where you have to call the police and arrive late at work 7 minutes after you're scheduled shift and when you're sick and can barely get out of bed. It's absurd how they run the attendance policy for training. it's not fair and you will get fired even when you think you're safe. Don't be late and don't call in sick during training. You will lose your job and have to find an alternate means of paying your rent and your bills. Just a forewarning!

    Advice to ManagementAdvice

    Change your policies! Your attendance policy is absurd and the way you fire people should be illegal. Thanks for proving to all who work for you how much they AREN'T valued as individuals and how you LOVE numbers that can be replaced!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    (Amex Department) Lots of Inconsistencies, Lies to get you in the door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Inbound Customer Service Representative in Omaha, NE
    Current Employee - Inbound Customer Service Representative in Omaha, NE

    I have been working at Convergys full-time (less than an year)

    Pros

    Started of as promising and genuine, seemed like a job that really cared about their employees. Training was helpful and taught as much as they could (of course somethings come from doing). Very hard working Team Leads who take on a lot more than they have to do.

    Cons

    Lots of inconsistencies as far as policies (Attendance, PTO, General) You are told to do one thing and then told by someone else that your are incorrect and should be doing something differently. The "RTF" system within Amex is HORRID, It is not based on your actual doings at all but the opinion of the card member in which it is suppose the be "Service" based but tends to be more so the opinion of the customer of things that may be irrelevant to your actually job. You can get fired for that RTF actually. Just a lot of things need to be more clear with the company as a whole !

    Advice to ManagementAdvice

    Team Leads hang in there, it seems as though you guys always end up being the "middle men". Make policies and expectations more clear if someone in training is asking about PTO or anything about the company we shouldn't be given a "round about" answer but a clean and concise one.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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