There are newer employer reviews for Convergys

 

My first go get it job #banking

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Lake Mary, FL
Current Employee - Customer Service Representative in Lake Mary, FL

I have been working at Convergys full-time (less than an year)

Pros

good health benefits, Plenty overtime opportunity, casual environment, Good pay possibilities of monthly bonus

Cons

There were no cons about this company

Advice to ManagementAdvice

Allow optional Seating, bigger, personal work stations

Recommends
Neutral Outlook
Approves of CEO

1398 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Very poor company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH

    I worked at Convergys part-time (more than an year)

    Pros

    none at this time pl,ease

    Cons

    handle time needs to be forgotten- poor customer service- systems always crashing - treat employees better-- they promise 5 weeks of training, but in my experience due to theri system crashing my system did not get proper training- and then had issues with it for three months after it- ended up buying a new hard drive-- files as they tried to load it were saying corrupt- - fought with them for 6 months to back me to part-time- disabled- even after a yr very uncomfortable with system- Moved problems to thumb drive and they still tried to blame your isp- lied when begging since first incidence saying i could not go back through- when i know they do do it.- was not educated on how to get short-term disabilty and could not sign up for it and issues with arms affected aht - sla s do not cover wages- and time limit involved

    Advice to ManagementAdvice

    give what you promise- even if you have to send back through training, make client clean up systems- educate on how to sign up for benefits- fix your systems- quit blaming tech systems for issues multiples are exeriencing- - clean up your act- make a stand for employees and customers-- they are both the business- very inconsistent- interview process needs to be slowed down and all explained - you do have people on disabilty

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Abysmal training, disorganized daily operations, clueless/lazy team leads, sketchy business practices = Bad Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Cincinnati, OH
    Current Employee - Customer Service Representative in Cincinnati, OH

    I have been working at Convergys full-time (more than an year)

    Pros

    Relatively decent benefits for health/vision.

    Cons

    Extremely poor training/unprepared trainers, non-stop system issues that they refuse to fix (and ultimately wind up penalizing YOU for, even though they acknowledge that the problem is on their end), team leads who insist that you improve but give you no means or advice on how to do so, buggy, dated programs, key tools for employees inaccessible by any other means besides their proprietary internal system (that you can only use if you're scheduled to work and are signed in). Have to request time off 2 weeks in advance (and have it approved - which is entirely at the discretion of your team lead), same thing goes for FMLA or personal leave. Schedules change whenever they feel like it. Have been known to discriminate against minorities, disabled people and anyone else they feel doesn't fit the 'corporate' model. Many of the employees are catty religious homeschooler stay-at-home moms. The place has a pretty impressive public face but when you get right down to it, it's little better than a sweat shop.

    Advice to ManagementAdvice

    Close up shop. Either that, or stop abusing your workers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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