There are newer employer reviews for Convergys

Not the worst or the best job, lots of opportunities for the right people.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Associate Trainer
Current Employee - Associate Trainer

I have been working at Convergys full-time (more than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

The company actively promotes from within. You can move up quickly if you do well. Management has "selective amnesia". If you were a screw off last year but got yourself together this year, you can move up. Your recovery from screw up is their success story.

Cons

They are an outsource company, so the pay is not competitive. You are always working for a client and their demands create a confusing workplace atmosphere as you juggle Convergys policy with client policy. Sometimes when they move someone to management from within the company instead of going outside it prevents a fresh point of view.

Advice to Management

Middle management needs to demonstrate their commitment to embracing client policies without having "withholds". Bad attitude towards the client at management level trickles down to the agent level and creates poor performance.

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  1. Helpful (1)

    It was OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Don't Recall-- Sales and Billing Agent in Appleton, WI
    Current Employee - Don't Recall-- Sales and Billing Agent in Appleton, WI

    I have been working at Convergys full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Time off. You get almost 2 weeks vacation and can take 8 more days (unpaid) too-- 2 per quarter of the year. You can take it in increments as small as 2-hours.. You don't have sick time though. I guess this is it.

    Cons

    Micromangement!!! It is really annoying. You meet with your team leader 1-2 times per week for a "coaching session" and they are obsessed with your stats. Some team leaders talk to you daily about your performance.

    If you want to work in sales and billing for AT and T, you had better like to do sales. They expect you to make an offer on every call. People are calling in with billing questions and you need to try to sell them something. It's not like working as a car salesperson or jewelry salesperson where the customers enter your store because they are at least somewhat interested in buying something. You have to bug everyone who calls in about a billing question. That's what the job is. You can't pick and choose who you try to sell to, you HAVE to ask the customers some questions about their TV, internet, phone, and even cell phone usage and preferences to gather information to offer them something.

  2. Convergys Lake Mary Florida

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - T L in Lake Mary, FL
    Current Employee - T L in Lake Mary, FL

    I have been working at Convergys full-time (more than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    #1 support in education & career advancement.

    Cons

    Constantly hiring new people (fast turnaround.)

    Advice to Management

    Keep listening and supporting customers and employess.

There are newer employer reviews for Convergys

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