There are newer employer reviews for Convergys

1 person found this helpful

Great People

Current Employee - Technical Support Engineer in Lake Mary, FL
Current Employee - Technical Support Engineer in Lake Mary, FL

I have been working at Convergys full-time (more than a year)

Pros

The people are great and most really care about handling customer calls promptly and completely.

Cons

It can be hectic at times and you feel you can't get to every call as soon as you would like.

Advice to ManagementAdvice

It never hurts to have more people.

Recommends
Positive Outlook
Approves of CEO
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  1. 1 person found this helpful

    Ok

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO

    I have been working at Convergys full-time (more than a year)

    Pros

    I liked the environment, the people I worked with were pretty cool.

    Cons

    Not a lot of room for growth and a majority of the managers are power happy and think they're too good for you...

    Advice to ManagementAdvice

    Stop letting go of so many good employees!

    Recommends
    No opinion of CEO
  2. It was too hard to make the quotas and they kept changing to be able to make commission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative
    Current Employee - Customer Care Representative

    I have been working at Convergys full-time (less than a year)

    Pros

    Close to home and co-workers are friendly. Benefits are nice.

    Cons

    Hours are unreasonable, too hard to make commission and in the 8 mo there the quotas changed several times.

    Advice to ManagementAdvice

    Pay more attention to why your employees are there and quit changing the commission structure or up the pay scale. Your employees can not make a living on $9.00.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Convergys

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