Convergys

www.convergys.com
There are newer employer reviews for Convergys

 

Convergys Work From Home

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Work From Home Agent in Cincinnati, OH
Current Employee - Work From Home Agent in Cincinnati, OH

I have been working at Convergys full-time (more than a year)

Pros

Work from home customer service.
Great benefits provided.
Schedule provided week in advance.
Paid by the hour, not by the number of minutes on the phone.

Cons

Not much flexibility in your schedule.

Advice to ManagementAdvice

Allow for more flexibility in scheduling.

Recommends
Positive Outlook
Approves of CEO

1557 Other Employee Reviews for Convergys (View Most Recent)

Sort: Rating Date
  1.  

    Although laid off (part of a profit-improvement program) 8 years ago in 2004, I was treated fairly.

    Former Employee - Production Control Assistant in Itasca, IL
    Former Employee - Production Control Assistant in Itasca, IL

    I worked at Convergys full-time (more than 10 years)

    Pros

    Generally, everyone on the teams seemed to get along well. Management somewhat tried to keep us informed of the sea-changes in our cellphone-bill-processing industry (particularly with the rise of competitor Amdocs). After the closing of the Itasca, IL, office more than 300 of us former (and some current) CVG employees stay in touch via an internet network and get together for reunions......Good cameraderie!.

    Cons

    Nothing significant to complain about (except that most of our cellular bill processing went away.

    Advice to ManagementAdvice

    The same as I think any management team should do: At least once/quaarter, everyone from the CEO on down should do the job of his/her LOWEST direct report. This would give him/her a better idea of what the support staff does to help his/her job....and the obstacles they encounter.

  2.  

    Decent Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys

    Pros

    Helping customers
    Good training for any job working in customer service

    Cons

    felt like a number
    could not anticipate what days would be off work, could not plan out of work activites until schedual was built

    Advice to ManagementAdvice

    more involvement with employees on a daily basis

    Recommends
There are newer employer reviews for Convergys

Work at Convergys? Share Your Experiences

Convergys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.