There are newer employer reviews for Convergys

 

Management is not concerned with the employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative II  in  Pueblo, CO
Current Employee - Customer Service Representative II in Pueblo, CO

I have been working at Convergys full-time for more than 3 years

Pros

Some of the incentive programs pay very well. The people you get to work with are great. They have some benefits that are great.

Cons

The health insurance is overpriced for a company of this size for the type of coverage you receive. They don't give regular raises to hourly employees.

Advice to ManagementAdvice

Learn what is important to the people working for you. They are the ones that keep your company profitable.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1354 Other Employee Reviews for Convergys (View Most Recent)

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  1. 2 people found this helpful  

    Pure Hell, Horrible Management, Horrible Treatment, Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home CSE  in  Jacksonville, FL
    Current Employee - Work At Home CSE in Jacksonville, FL

    I have been working at Convergys full-time for more than a year

    Pros

    They do offer benefits, at a very high cost

    Cons

    Treat employees like children, Systems constantly shutting down, so stringent about schedule adherence they will not even excuse an evacuation due to a tornado or Hurricane, miss one day with a Dr's note and not excused, miss several, they excuse it????? Time restraints on calls unreasonable, If you are disabled..good luck, it takes forever and threatening action to get them recognized. If you need accommodations, it takes an ACT OF GOD to get it up the line, they harass you with pop up messages and phone calls from operations center. NOT EMPLOYEE FRIENDLY!

    Advice to ManagementAdvice

    Start treating your employees like the adults that they are. STOP harassing the DISABLED and your points system sucks. If you can excuse someone because they have to evacuate their home because of a tornado or Hurricane, something is very wrong with your management, policies and Company. Stop outsourcing all these jobs, customers complain that they don't like it and they can't understand a word these people are saying! IT IS UNAMERICAN!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    The people are what make this job worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Trainer  in  Salt Lake City, UT
    Current Employee - Associate Trainer in Salt Lake City, UT

    I have been working at Convergys full-time for more than 5 years

    Pros

    My coworkers, managers and site leaders are very good to work with. Convergys has given me the chance to develop and be promoted. I know that the people I work with really care about me as a person.

    Cons

    The money is not up to most industry standards. My base pay is not increasing as quickly as my insurance premiums so I make less and less money every year.

    Advice to ManagementAdvice

    Make health care affordable.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Convergys

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