Convergys

  www.convergys.com
  www.convergys.com
There are newer employer reviews for Convergys

 

Tech support II

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Support Representative in Lake Mary, FL
Current Employee - Technical Support Representative in Lake Mary, FL

I have been working at Convergys full-time (more than an year)

Pros

Job isn't too bad once you get the hang of it

Cons

Pay is on the lower end

Advice to ManagementAdvice

More pay and advancement oppurtunities

Recommends
Neutral Outlook
Approves of CEO

1498 Other Employee Reviews for Convergys (View Most Recent)

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  1. 1 person found this helpful  

    Convergys, promoter of mediocrity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Logan, UT
    Current Employee - Anonymous Employee in Logan, UT

    I have been working at Convergys (more than 8 years)

    Pros

    The only pro that I can think of is that they are flexible with school schedules and some of the people there are great.

    Cons

    To many to list, micro managing inexperienced managers, have to work for full year after end of class or have to repay tuition reimbursement. All of the top employees do not feel valued at all by management and are underpaid and undervalued. Site Leader once told team that has daily direct contact with people very high up with client that he doesn't pay them to think. Good job maybe for a few months. HR is pretty awful as well. Why would you hire someone that is elderly that doesn't know anything about computers to troubleshoot business internet and phone and sometimes have to talk to IT personnel which can put pressure on Team Leads and support teams, just ridiculousness.

    Advice to ManagementAdvice

    Stop micro managing, reward top employees, and take some management courses for god sake.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    I worked there as a telephone interviewer on the 2010 US Census. They were great to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephone Interviewer in Ogden, UT
    Current Employee - Telephone Interviewer in Ogden, UT

    I have been working at Convergys part-time (less than an year)

    Pros

    Very organized and good managers

    Cons

    Too confined as far as the hours you needed to be on call. Basically 24/7

    Advice to ManagementAdvice

    Lighten up a bit on the hours you expect employees to be available.

    Recommends
    Neutral Outlook
    No opinion of CEO
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