There are newer employer reviews for Convergys

 

Good job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service  in  Jacksonville, NC
Current Employee - Customer Service in Jacksonville, NC

I have been working at Convergys full-time for more than 5 years

Pros

The TLs are the best to work for they are very helpfully and understanding. Good benefits and pay. Work with agents with health problems. I've not really worked at a place with the incentives that they have here.

Cons

Looking friends as they move away.

Recommends
Neutral Outlook
No opinion of CEO

1338 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Micromanaged to death with poor management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSSR  in  Lubbock, TX
    Current Employee - CSSR in Lubbock, TX

    I have been working at Convergys full-time for less than a year

    Pros

    Met great people and was able to move up quite quick in the company. It's a decent first job if you have no experience.

    Cons

    The management is poor and setup in a pyramid heirarchy. No one seems to care about the people who work under them so naturally it has a negative moral within the company.

    Advice to ManagementAdvice

    Star caring about your agents instead of the company my numbers improved when I had a TL who cared a out me and not the company.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Tech support II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative  in  Lake Mary, FL
    Current Employee - Technical Support Representative in Lake Mary, FL

    I have been working at Convergys full-time for more than a year

    Pros

    Job isn't too bad once you get the hang of it

    Cons

    Pay is on the lower end

    Advice to ManagementAdvice

    More pay and advancement oppurtunities

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Convergys

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