Convergys

  www.convergys.com
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1270 Employee Reviews (View Most Recent)

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Micromanaged to death with poor management.

CSSR (Current Employee) Lubbock, TX

ProsMet great people and was able to move up quite quick in the company. It's a decent first job if you have no experience.

ConsThe management is poor and setup in a pyramid heirarchy. No one seems to care about the people who work under them so naturally it has a negative moral within the company.

Advice to Senior ManagementStar caring about your agents instead of the company my numbers improved when I had a TL who cared a out me and not the company.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Tech support II

    Technical Support Representative (Current Employee) Lake Mary, FL

    I have been working at Convergys full-time for more than a year

    Pros: Job isn't too bad once you get the hang of… Cons: Pay is on the lower end Advice to Senior Management: More pay and advancement oppurtunities Yes, I would recommend this company to a friend More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Convergys, promoter of mediocrity.

    Anonymous Employee (Current Employee) Logan, UT

    I have been working at Convergys for more than 8 years

    Pros: The only pro that I can think of is that they are… Cons: To many to list, micro managing inexperienced managers, have to work for full year after end of class or have to repay tuition reimbursement. All… Advice to Senior Management: Stop micro managing, reward top employees, and take some management… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

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