There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Micromanaged to death with poor management.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - CSSR in Lubbock, TX
Current Employee - CSSR in Lubbock, TX

I have been working at Convergys full-time (Less than a year)

Recommends
Neutral Outlook
Disapproves of CEO
Recommends
Neutral Outlook
Disapproves of CEO

Pros

Met great people and was able to move up quite quick in the company. It's a decent first job if you have no experience.

Cons

The management is poor and setup in a pyramid heirarchy. No one seems to care about the people who work under them so naturally it has a negative moral within the company.

Advice to Management

Star caring about your agents instead of the company my numbers improved when I had a TL who cared a out me and not the company.

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  1. Helpful (2)

    Where do I start?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Appleton, WI
    Current Employee - Sales Representative in Appleton, WI

    I have been working at Convergys full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    GREAT training systems (has some flwas), The 2 trainers I had were great people and I could not have asked for any other people to have been trained by.

    Cons

    I am a call center rep at convergys for AT&T, I have to run many programs at one time. I have to sell uverse tv, HSIA,, and voice. I also sell telco, DSL, DirecTV, there are also a handfull of billing programsyouhave to use. You need to know these programs like the back ofyour hand in order todo your job in a timely matter, you have to createnotes which youhave to do while you are the call, you can not make the notes after your callhas eneded because once you disconnect from the customer another customer beeps in. They say they giveyou 15 seconds between calls to put notes in but even if you do that they ask you why your phone is in ACW mode. Very small work space computer systems are slow You don't really have a chance to get a raise other than the products you get commission off of Worst of all is that you have so many different programsyouhave to be navigating at one time. Bidding on yourschedule is just stupid, and your schedule is ver inconsistant. Like I mentioned above the cubicles are very small, when your neihbor ison the phone you can almost hear their customer. We are supposedtobe billing specialist but when a customer callsin to ask questions about their biill we have to try tosell them products or upgrade their services, which myselfand others in my class think is wrong. The call center is small, stuffy and has an oder to it, almost like a bad body oder. Ive worked in another call center and it was nothing like this, you have no room to stretch without bumping into the person youre sitting next to. And also their systems have what they call "malfunctions", happens very often. You will constantly get instant messages asking "CRM problems?", VMWare Problems? That gets very old. Although traing is great, what they try to teach you in the 6 weeks youre in training could easily be stretched to atleast 8-10 weeks so youhave time to get familiar with the 20 different programsyou need to know.


  2. Helpful (1)

    Convergys, promoter of mediocrity.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Logan, UT
    Current Employee - Anonymous Employee in Logan, UT

    I have been working at Convergys (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only pro that I can think of is that they are flexible with school schedules and some of the people there are great.

    Cons

    To many to list, micro managing inexperienced managers, have to work for full year after end of class or have to repay tuition reimbursement. All of the top employees do not feel valued at all by management and are underpaid and undervalued. Site Leader once told team that has daily direct contact with people very high up with client that he doesn't pay them to think. Good job maybe for a few months. HR is pretty awful as well. Why would you hire someone that is elderly that doesn't know anything about computers to troubleshoot business internet and phone and sometimes have to talk to IT personnel which can put pressure on Team Leads and support teams, just ridiculousness.

    Advice to Management

    Stop micro managing, reward top employees, and take some management courses for god sake.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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