Convergys
2.9 of 5 1,238 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

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Micromanaged to death with poor management.

CSSR (Current Employee)
Lubbock, TX

ProsMet great people and was able to move up quite quick in the company. It's a decent first job if you have no experience.

ConsThe management is poor and setup in a pyramid heirarchy. No one seems to care about the people who work under them so naturally it has a negative moral within the company.

Advice to Senior ManagementStar caring about your agents instead of the company my numbers improved when I had a TL who cared a out me and not the company.

Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Convergys, promoter of mediocrity.

    Anonymous Employee (Current Employee)
    Logan, UT

    I have been working at Convergys for more than 8 years


    Pros: The only pro that I can think of is that they are… Cons: To many to list, micro managing inexperienced managers, have to work for full year after end of class or have to repay tuition reimbursement. All… Advice to Senior Management: Stop micro managing, reward top employees, and take some management… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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    2 people found this helpful  

    Where do I start?

    Sales Representative (Current Employee)
    Appleton, WI

    I have been working at Convergys full-time for less than a year


    Pros: GREAT training systems (has some flwas), The 2 trainers I had were great people… Cons: I am a call center rep at convergys for AT&T, I have to run many programs at one time. I have to sell uverse… No, I would not recommend this company to a friend More
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