1316 Employee Reviews (View Most Recent)

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Typical corporate america - downsizing and moving jobs overseas

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Network Administrator  in  Orlando, FL
Current Employee - Network Administrator in Orlando, FL

I have been working at Convergys full-time for more than 10 years

Pros

Large multi-national company. Decent payscale and benefits. Leader in providing customer service utilizing traditional US agents, work-at-home agents, and overseas agents.

Cons

Adequate benefits and average salaries. However, management has become increasingly callous and lost much of their humanity. Very little reward for doing above average. Downsizing company does not foster innovation.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for Convergys

  1.  

    Okay job for college students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support  in  Lake Mary, FL
    Former Employee - Tier I Technical Support in Lake Mary, FL

    I worked at Convergys full-time for less than a year

    Pros

    It is a great job as college student. They also offered decent benefits.

    Cons

    There is no work life balance, since schedule is often very incosistant. Overtime may sound good, but majority of the time it was mandatory overtime.

    Advice to ManagementAdvice

    no comment

    Disapproves of CEO
  2.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support  in  Cincinnati, OH
    Former Employee - Tier I Technical Support in Cincinnati, OH

    I worked at Convergys full-time for more than a year

    Pros

    Working from home for most of the jobs. Everything is based solely out of your computer with internet access, easy to call off.

    Cons

    Static Pay (no raises), company forces an unrealistic "maintenance" policy on your personal PC. Will not reimburse you for any damaged their technicians cause to your PC via remote access. Overtime is not as available as they tell you it is in training.

    Advice to ManagementAdvice

    Tell your "team leaders" to all get on the same page and stop violating company's policies because they're lazy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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