Convergys

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1258 Employee Reviews (View Most Recent)

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1 person found this helpful  

Decent experience but not fulfilling

Customer Service Representative (Former Employee) Erlanger, KY

ProsYou have a set schedule whether it's while you're in training or helping actual customers. Overtime opportunities frequently available to employees. Lots of tools available to help you assist the customer in almost every way.

ConsIf you're not a meeting the metrics that are set, you find yourself being coached a lot. After a while it will feel like you're being coached more than you are doing the job you were hired for. The metrics that have to be met change often.

Advice to Senior ManagementWork with vendors to make the metrics more achievable that way employees wouldn't be constantly jumping ship

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Positive Experience with friendly environment.

    Technology Manager (Former Employee) Omaha, NE

    I worked at Convergys full-time for more than 10 years


    Pros: High performers get rewarded. Mostly through job advancement. Cons: Limited growth potential. Industry is growing stale. Advice to Senior Management: Doing well. Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    its ok

    Anonymous Employee (Current Employee)

    I have been working at Convergys full-time


    Pros: -a step up from minimum wage -easy to get employed -fast employment… Cons: -bad hours -feeling replaceable -not having alot of power over what… Advice to Senior Management: listen to your employee's... the client isin't the only thing… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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