There are newer employer reviews for Convergys

 

My Work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Makati City (Philippines)
Current Employee - Customer Service Representative in Makati City (Philippines)

I have been working at Convergys full-time for less than a year

Pros

The best call center in the Philippines and the World
Working here ensures easy employment in other call center companies
Takes care of their employees
Very good Holiday and Night shift pays

Cons

Accounts are very challenging to say the least
Although not the fault of the company, some customers are not easy people to deal with
Work hours are what we refer to as "toxic"

Advice to ManagementAdvice

Keep up the good work, I'm very thankful for convergys for hiring me. I have learned a lot in the past few months and thoroughly enjoy the working environment.

Recommends
Positive Outlook
Approves of CEO

1338 Other Employee Reviews for Convergys (View Most Recent)

Sort: Rating Date
  1.  

    Better than other BPOs but they could do with better team leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Customer Service Representative  in  Manila, Manila (Philippines)
    Former Employee - Finance Customer Service Representative in Manila, Manila (Philippines)

    I worked at Convergys full-time for less than a year

    Pros

    Work is just like any BPO. Team Leaders don't appear very motivated and aren't very good, hence, learning is limited.

    Cons

    Environment encourages high turnover. Trainers are not very good as well as team leaders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    I like it..i like my manager, my mates and I am okay with the pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Makati City (Philippines)
    Current Employee - Sales Representative in Makati City (Philippines)

    I have been working at Convergys full-time for more than a year

    Pros

    best supervisor I got..benefits are satisfactory, etc

    Cons

    schedules change is annoying sometimes

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Convergys

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