There are newer employer reviews for Convergys

1 person found this helpful  

Great people

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Moore, OK
Former Employee - Customer Service Representative in Moore, OK

I worked at Convergys full-time for more than 8 years

Pros

Awesome people I have met thru the years.

Cons

The management needs to get their head in the game and stop micro-organizing everyone. This is why there is such a high turnover rate.

Advice to ManagementAdvice

The management needs to get their head in the game and stop micro-organizing everyone. This is why there is such a high turnover rate.

Doesn't Recommend
Positive Outlook
Disapproves of CEO

1338 Other Employee Reviews for Convergys (View Most Recent)

Sort: Rating Date
  1.  

    Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Valdosta, GA
    Former Employee - Sales Consultant in Valdosta, GA

    I worked at Convergys full-time for less than a year

    Pros

    I can honestly say there are no pros

    Cons

    Stupid, ignorant staff and team leaders
    Chain of command is sloppy and disorganized
    Poor pay and joke incentives (pennies)
    The workplace building is run like a maximum security high school for troubled kids.
    Managers ask employees to stay late to work on bogus presentations and get no overtime.
    Boring! You sit on the phone getting yelled at all day by customers.
    If you have to go to the bathroom and you're not on break... expect to be written up (these people are nuts!)
    Lied to about bonuses.
    They will hire any idiot off the street so most coworkers are immature and ignorant
    They hire an average of 200 employees a month and about 90% of them are eventually fired or quit within 2 months.

    Advice to ManagementAdvice

    Rethink your entire management, system and policies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Sleepless nights...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Customer Service  in  Hazelwood, MO
    Current Employee - Residential Customer Service in Hazelwood, MO

    I have been working at Convergys full-time for more than a year

    Pros

    A horrible job for some money, that is about it.

    Cons

    Manually signing up for insurance. Companies will do this for you, why do I have to do this?
    The portal site only works with IE 6 and 7. You have to actually be working to get onto the portal.
    Other sites receive more pay to do the same job.
    The job changes every few weeks, typically without notice.
    The training programs are weak, typically the trainer will get questions they don't have an answer to or make claims that this device will be onsite for us to practice with and it is not.
    The team leads are all on different pages, as if they were trained in different manners.
    There are no raises.
    There are increasingly hard to achieve bonuses.
    Advancement in the project or the company is difficult unless you're someone's favorite.
    Rotating policies that change every 2 weeks.

    Advice to ManagementAdvice

    Lack of training.
    Screening employees.
    Not lying to an employee about advancements, what the job you're offering really is, and changing the position on trying to balance work and school.
    Claiming to be an Information Technology position and turning out to be a billing and sales style call center.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Convergys

Worked for Convergys? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.