Convergys
2.9 of 5 1,238 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

1238 Employee Reviews (View Most Recent)

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1 person found this helpful  

Great people

Customer Service Representative (Former Employee)
Moore, OK

ProsAwesome people I have met thru the years.

ConsThe management needs to get their head in the game and stop micro-organizing everyone. This is why there is such a high turnover rate.

Advice to Senior ManagementThe management needs to get their head in the game and stop micro-organizing everyone. This is why there is such a high turnover rate.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Decent experience but not fulfilling

    Customer Service Representative (Former Employee)
    Erlanger, KY

    I worked at Convergys full-time for less than a year


    Pros: You have a set schedule whether it's while you're in training or helping actual customers. Overtime opportunities… Cons: If you're not a meeting the metrics that are set, you find yourself being coached a lot. After a while it will feel… Advice to Senior Management: Work with vendors to make the metrics more achievable that… No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Sleepless nights...

    Residential Customer Service (Current Employee)
    Hazelwood, MO

    I have been working at Convergys full-time for more than a year


    Pros: A horrible job for some money, that is about it. Cons: Manually signing up for insurance. Companies will do this for you, why do I have to do this? The portal site only works with IE 6… Advice to Senior Management: Lack of training. Screening employees. Not lying to an employee about advancements, what the job you're offering really is, and changing the position on trying… No, I would not recommend this company to a friend More
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