Convergys
2.9 of 5 1,065 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

1065 Employee Reviews (View Most Recent)

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It served its purpose

Customer Service Representative (Former Employee)
Tacoma, WA

I worked at Convergys full-time for less than a year

ProsIt was reliable work, no issues with pay, the people were friendly, the customers were usually upbeat, it had overtime opportunities around the holidays.

Consit was difficult to get help at times for a supervisor auth so your calls might end up being over 20 min. minor tech problems would sometimes make you late for your shift

Advice to Senior ManagementThey should probably have more helpers for the reps in chat, and the one on one coachings should be done on time so we know what areas to work on

Yes, I would recommend this company to a friend

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great Company to work for

AT&T End User Care Billing (Former Employee)
Jacksonville, NC

I worked at Convergys full-time for less than a year


Pros: Worked from home, lengthy training Cons: Was thrown on the phones while we were still in training, it was supposed to be… Advice to Senior Management: More role plays during training. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Good reliable job.

Customer Service Representative (Current Employee)
Tucson, AZ

I have been working at Convergys full-time for less than a year


Pros: You get a bonus based on your performance and metrics… Cons: Some of the downsides are sitting for a long time,… Advice to Senior Management: Evaluating TL's every so often to make sure they are… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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