There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

It served its purpose

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Tacoma, WA
Former Employee - Customer Service Representative in Tacoma, WA

I worked at Convergys full-time (Less than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

It was reliable work, no issues with pay, the people were friendly, the customers were usually upbeat, it had overtime opportunities around the holidays.

Cons

it was difficult to get help at times for a supervisor auth so your calls might end up being over 20 min. minor tech problems would sometimes make you late for your shift

Advice to Management

They should probably have more helpers for the reps in chat, and the one on one coachings should be done on time so we know what areas to work on

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  1. Great Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AT&T End User Care Billing in Jacksonville, NC
    Former Employee - AT&T End User Care Billing in Jacksonville, NC

    I worked at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Worked from home, lengthy training

    Cons

    Was thrown on the phones while we were still in training, it was supposed to be a classroom day but either we went on the phones or received a point for attendance

    Advice to Management

    More role plays during training.


  2. Good reliable job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get a bonus based on your performance and metrics at the end of every month, and good shift times.

    Cons

    Some of the downsides are sitting for a long time, and not a lot of variability with your schedule.

    Advice to Management

    Evaluating TL's every so often to make sure they are updated with their own goals as TLs.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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