There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

It served its purpose

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Tacoma, WA
Former Employee - Customer Service Representative in Tacoma, WA
Recommends
Neutral Outlook
Approves of CEO

I worked at Convergys full-time (Less than a year)

Pros

It was reliable work, no issues with pay, the people were friendly, the customers were usually upbeat, it had overtime opportunities around the holidays.

Cons

it was difficult to get help at times for a supervisor auth so your calls might end up being over 20 min. minor tech problems would sometimes make you late for your shift

Advice to Management

They should probably have more helpers for the reps in chat, and the one on one coachings should be done on time so we know what areas to work on

Other Employee Reviews for Convergys

  1. Good reliable job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    You get a bonus based on your performance and metrics at the end of every month, and good shift times.

    Cons

    Some of the downsides are sitting for a long time, and not a lot of variability with your schedule.

    Advice to Management

    Evaluating TL's every so often to make sure they are updated with their own goals as TLs.


  2. EH

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good job if you want to get into a management Position quickly. You just have to show up to work and try.

    Cons

    Management does not know how to communicate well. Pay is laughable.

    Advice to Management

    Learn to communicate to your employees on company changes. Try to stop moving everything around so much.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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