There are newer employer reviews for Convergys

It served its purpose

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Tacoma, WA
Former Employee - Customer Service Representative in Tacoma, WA

I worked at Convergys full-time (less than a year)

Pros

It was reliable work, no issues with pay, the people were friendly, the customers were usually upbeat, it had overtime opportunities around the holidays.

Cons

it was difficult to get help at times for a supervisor auth so your calls might end up being over 20 min. minor tech problems would sometimes make you late for your shift

Advice to ManagementAdvice

They should probably have more helpers for the reps in chat, and the one on one coachings should be done on time so we know what areas to work on

Recommends
Neutral Outlook
Approves of CEO
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  1. Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T End User Care Billing in Jacksonville, NC
    Former Employee - AT&T End User Care Billing in Jacksonville, NC

    I worked at Convergys full-time (less than a year)

    Pros

    Worked from home, lengthy training

    Cons

    Was thrown on the phones while we were still in training, it was supposed to be a classroom day but either we went on the phones or received a point for attendance

    Advice to ManagementAdvice

    More role plays during training.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Good reliable job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ

    I have been working at Convergys full-time (less than a year)

    Pros

    You get a bonus based on your performance and metrics at the end of every month, and good shift times.

    Cons

    Some of the downsides are sitting for a long time, and not a lot of variability with your schedule.

    Advice to ManagementAdvice

    Evaluating TL's every so often to make sure they are updated with their own goals as TLs.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Convergys

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