There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Good reliable job.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Tucson, AZ
Current Employee - Customer Service Representative in Tucson, AZ

I have been working at Convergys full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

You get a bonus based on your performance and metrics at the end of every month, and good shift times.

Cons

Some of the downsides are sitting for a long time, and not a lot of variability with your schedule.

Advice to Management

Evaluating TL's every so often to make sure they are updated with their own goals as TLs.

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  1. EH

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good job if you want to get into a management Position quickly. You just have to show up to work and try.

    Cons

    Management does not know how to communicate well. Pay is laughable.

    Advice to Management

    Learn to communicate to your employees on company changes. Try to stop moving everything around so much.


  2. If you like sales, it may be OK.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hickory, NC
    Former Employee - Customer Service Representative in Hickory, NC

    I worked at Convergys full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good Benefits
    Average Pay
    Some really good people work there

    Cons

    Crazy hours
    Do not like their heavy handed method of sales

    Advice to Management

    Ease up on the sales quota - I know you don't call it that, but when a person is trying to sell, and still not making the number of sales you want - you fire them. TO ME THAT IS A SALES QUOTA>


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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