Convergys

  www.convergys.com
  www.convergys.com
There are newer employer reviews for Convergys

 

Good reliable job.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Tucson, AZ
Current Employee - Customer Service Representative in Tucson, AZ

I have been working at Convergys full-time (less than an year)

Pros

You get a bonus based on your performance and metrics at the end of every month, and good shift times.

Cons

Some of the downsides are sitting for a long time, and not a lot of variability with your schedule.

Advice to ManagementAdvice

Evaluating TL's every so often to make sure they are updated with their own goals as TLs.

Recommends
Positive Outlook
Approves of CEO

1489 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    EH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Pros

    Good job if you want to get into a management Position quickly. You just have to show up to work and try.

    Cons

    Management does not know how to communicate well. Pay is laughable.

    Advice to ManagementAdvice

    Learn to communicate to your employees on company changes. Try to stop moving everything around so much.

    Doesn't Recommend
    No opinion of CEO
  2.  

    If you like sales, it may be OK.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hickory, NC
    Former Employee - Customer Service Representative in Hickory, NC

    I worked at Convergys full-time (less than an year)

    Pros

    Good Benefits
    Average Pay
    Some really good people work there

    Cons

    Crazy hours
    Do not like their heavy handed method of sales

    Advice to ManagementAdvice

    Ease up on the sales quota - I know you don't call it that, but when a person is trying to sell, and still not making the number of sales you want - you fire them. TO ME THAT IS A SALES QUOTA>

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for Convergys

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