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Great place to work but unsure of career at same company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Convergys full-time (more than an year)

Pros

Relaxed environment with plenty of work

Cons

no plan to move career upward

Recommends
Negative Outlook

1398 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Terrible place to work! (Lake Mary, FL)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Administrator in Lake Mary, FL
    Former Employee - Care Administrator in Lake Mary, FL

    I worked at Convergys full-time (less than an year)

    Pros

    Beautiful building! Regarding SBS department: great 8-week paid training, trainers are great. Nice size work stations with 2 monitors. Apparently this department is the best to work for at Convergys (?)

    Cons

    Management knows the product but I don't think any of them have "managerial experience with people". No work/life balance, employee is expected to work their life AROUND the job, and not balanced. New employees always get late night shifts (understood being the new kid on the block), however must stay in that schedule for at least 90 days, then can only change shifts depending on performance; no thought ever given to school, families, etc. No further training after first 8 weeks even with as quickly as technology changes. Time off accrued by the hour and if you ask for time off, sometimes you'll be approved, then when the time comes, you are denied, being told if you leave for your approved time off, you are literally walking off the job. VERY high employee turnover and supervisors change teams very often: I had 4 different supervisors in 3 months. The right hand never knew what the left hand was doing. Starting pay in this dept. is better than most ($11.00), but for all that's expected, that wage is much too low. Absolutely no parking unless you arrive before 6am, then if you go to lunch, prepare to return at least 15 minutes before expected in order to find a new parking spot. Benefits were TERRIBLE with huge deductibles as well as very pricey.

    Advice to ManagementAdvice

    Treat employees with respect, taking into consideration that we DO have a life outside Convergys (families, school, 2nd jobs, etc.). Don't expect employees to perform tasks/duties that you wouldn't be willing to do yourself. Rules should be the same for all employees/departments: i.e. don't tell some employees their cell phones cannot be seen or used on the floor, while others talk on theirs with no reprimand.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Work from home virtual agent review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work From Home Agent
    Current Employee - Work From Home Agent

    I have been working at Convergys full-time (less than an year)

    Pros

    Great benefits and some really nice people

    Cons

    The management is not that great
    They do not pay enough money per hour
    You are constantly filling out forms for clocking in and out
    Their computer system is horrible and can mess up your whole computer and crash it

    Advice to ManagementAdvice

    Really listen to your employees (they are what makes your company), and make sure you spend more time prepping people about company policy, and make sure to compensate employees more, especially when you constantly make huge changes

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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