Convergys
2.9 of 5 1,233 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

1233 Employee Reviews (View Most Recent)

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Awesome clean friendly environment.

Team Leader (Current Employee)
Jacksonville, NC

ProsGreat pay, Lots of benefits, great support staff, fun team building events, clean work environment, Air Condition, growth potential, 401k, friendly people

ConsNo quiet room for decompression or meditation, calls can be a little stressful at times,

Advice to Senior ManagementKeep listening to employees and improving.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Disappointed

    Call Center Representative (Current Employee)
    Omaha, NE

    I have been working at Convergys full-time for more than a year


    Pros: They have a very relaxed attendance policy Cons: No raises, no support, does not follow through on promises,… Advice to Senior Management: Make your employees want to work for you. Train your team leads effectively or hire your… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Horrible customer service job

    Customer Service Representative II (Former Employee)
    Chattanooga, TN

    I worked at Convergys full-time for more than 3 years


    Pros: Pay could be good, incentive programs were good, scheduling was overall ok,… Cons: Escalated call procedure was at first poor and then non-existent, most supervisors were suffering from extreme burnout and therefore didn't care if you did a… Advice to Senior Management: Please, listen to your employees? The people that take those calls do a VERY DIFFICULT job,… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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