Convergys

  www.convergys.com
  www.convergys.com
There are newer employer reviews for Convergys

 

Good Experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative II
Former Employee - Customer Service Representative II

I worked at Convergys full-time (more than an year)

Pros

You can make good money while working there if you work hard enough.

Cons

Management and unrealistic goals for reps. Very hard to advance.

Advice to ManagementAdvice

more incentives

Recommends
No opinion of CEO

1489 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Orem office - not sure why they do what they do.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Pros

    Good management for my team.

    Cons

    They are shutting us down for unknown reason.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Professionally unfulfilling, high stress, salary far below industry standard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Manager in Lake Mary, FL
    Current Employee - Technical Support Manager in Lake Mary, FL

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Survival job during the current economic depression. Expeience with NetApp data storage systems.

    Cons

    Advanced skills are unappreciated and unrewarded. There is no vertical career development. Very high stress customer service environment. Shift work on 24/7 basis. Company will oppose unemployment compensation if you are laid off or otherwise terminated. No loyalty to the individual. Expectation shared by many is that the NetApp relationship will end within 2 years.

    Advice to ManagementAdvice

    Bring wages and benefits up to industry standard and provide career training opportunities.
    Investment in your workforce brings rewards not risk.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Convergys

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