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Won't find a job like this anywhere else...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Welcome Call Advisor  in  Charlotte, NC
Current Employee - Welcome Call Advisor in Charlotte, NC

I have been working at Convergys full-time for less than a year

Pros

Mostly, great people to work with. Fantastic benefits! Room for upward mobility (and fast upward mobility!) Great pay

Cons

Little to no flexibility with the hours, the training is great but there needs to be more training of the trainers. Your not ready to teach someone after a week or two of classes on the subject. I said "mostly" great people to work with, there's alot of pettiness, even with some of the middle management.

Advice to ManagementAdvice

Can't really think of any, I'm pretty sure I'm looking at these same times of situations in all call centers.

Recommends
Positive Outlook
Approves of CEO

1334 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Glassdoor Review of Convergys

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warrantee Support for Compaq Presarios  in  Houston, TX
    Former Employee - Warrantee Support for Compaq Presarios in Houston, TX

    I worked at Convergys part-time for less than a year

    Pros

    Checks came in on time....

    Cons

    - Too many support techs were not qualified to answer questions for problems related to client's personal computers.
    - Techs often made recommendations not truthful due to inability to troubleshoot problem and keep average call time minutes down.

    Advice to ManagementAdvice

    Pay qualified techs what they deserve and get better support for your clients.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Project Coordinator performing various support to PMs.

    Current Employee - Project Coordinator  in  Overland Park, KS
    Current Employee - Project Coordinator in Overland Park, KS

    I have been working at Convergys as a contractor for more than a year

    Pros

    career path to project management

    Cons

    sometimes PMs may not understand their role and push their responsibilities to the PC

    Advice to ManagementAdvice

    Inform PC of the cons but to use to their advantage versus complain, or give the employee a 6mo review for a raise.

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