Convergys

  www.convergys.com
  www.convergys.com
There are newer employer reviews for Convergys

1 person found this helpful  

It was so-so

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Sales & Service Representative in Cincinnati, OH
Former Employee - Customer Sales & Service Representative in Cincinnati, OH

I worked at Convergys full-time (more than 3 years)

Pros

The employees and managers were fantastic! They were helpful, and willing to help you with all your needs and issues.

Cons

They did a survey with the employees about switching from the previous customer service friendly environment to a sales oriented format, and actually selling products. What was upsetting was they had 95% of the employees said no on the actual survey, but disregarded our opinions and followed through, because greed got the best of their judgement.

Advice to ManagementAdvice

Why put out a survey, wanting our opinions, and then switching to sales when 95% of the employees did not want to go to sales. Its kind of a slap in the face to the employees saying to them, " Hey your opinion doesn't matter, but we want it anyways, just to appease you."

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1449 Other Employee Reviews for Convergys (View Most Recent)

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  1. 1 person found this helpful  

    Overall, Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Buffalo, NY
    Former Employee - Customer Service Representative in Buffalo, NY

    I worked at Convergys full-time (less than an year)

    Pros

    Great Training and team leaders. Work from home as a customer service rep position.

    Cons

    You have to learn to be quick navigating the order system to be efficient at the job. Pay is a little low, but better then most work at home position.

    Advice to ManagementAdvice

    Higher start pay will attract more experience reps.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Won't find a job like this anywhere else...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Welcome Call Advisor in Charlotte, NC
    Current Employee - Welcome Call Advisor in Charlotte, NC

    I have been working at Convergys full-time (less than an year)

    Pros

    Mostly, great people to work with. Fantastic benefits! Room for upward mobility (and fast upward mobility!) Great pay

    Cons

    Little to no flexibility with the hours, the training is great but there needs to be more training of the trainers. Your not ready to teach someone after a week or two of classes on the subject. I said "mostly" great people to work with, there's alot of pettiness, even with some of the middle management.

    Advice to ManagementAdvice

    Can't really think of any, I'm pretty sure I'm looking at these same times of situations in all call centers.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Convergys

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