Convergys
2.9 of 5 1,238 reviews
www.convergys.com Cincinnati, OH 5000+ Employees

1238 Employee Reviews (View Most Recent)

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1 person found this helpful  

It was so-so

Customer Sales & Service Representative (Former Employee)
Cincinnati, OH

ProsThe employees and managers were fantastic! They were helpful, and willing to help you with all your needs and issues.

ConsThey did a survey with the employees about switching from the previous customer service friendly environment to a sales oriented format, and actually selling products. What was upsetting was they had 95% of the employees said no on the actual survey, but disregarded our opinions and followed through, because greed got the best of their judgement.

Advice to Senior ManagementWhy put out a survey, wanting our opinions, and then switching to sales when 95% of the employees did not want to go to sales. Its kind of a slap in the face to the employees saying to them, " Hey your opinion doesn't matter, but we want it anyways, just to appease you."

No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Won't find a job like this anywhere else...

    Welcome Call Advisor (Current Employee)
    Charlotte, NC

    I have been working at Convergys full-time for less than a year


    Pros: Mostly, great people to work with. Fantastic benefits! Room for… Cons: Little to no flexibility with the hours, the training is great but there needs to be more training of the trainers. Your not ready to… Advice to Senior Management: Can't really think of any, I'm pretty sure I'm looking… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    The experience I had with Convergys was tempestuous. Full of ups and downs.

    Sales Representative (Former Employee)
    Arnold, MO

    I worked at Convergys full-time for more than a year


    Pros: At Convergys, you have the potential to learn a lot about customer service- if you choose to. They teach you about self control, self confidence,… Cons: With that said, it is a stepping stone. This Company was vital to my growth as an employee. They teach you about striving to better… Advice to Senior Management: My advice to upper management would be to be more proactive and less reactive. If you know something negative is headed your way that will… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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