Convergys

  www.convergys.com
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1262 Employee Reviews (View Most Recent)

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Great

Associate Trainer (Current Employee) Lubbock, TX

Pros-Great environment, strong support base
-Friendly people
-Cohesive environment
-Teamwork

Cons-Monotony
-Political nature of any organization that size

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    It was so-so

    Customer Sales & Service Representative (Former Employee) Cincinnati, OH

    I worked at Convergys full-time for more than 3 years


    Pros: The employees and managers were fantastic! They were helpful, and… Cons: They did a survey with the employees about switching from the previous customer service friendly environment to a sales oriented format, and actually selling products.… Advice to Senior Management: Why put out a survey, wanting our opinions, and then switching to sales when 95% of the employees did not want to go to sales.… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    I am an employee and regret it.

    Customer Service Representative (Current Employee) Cincinnati, OH

    I have been working at Convergys full-time for less than a year


    Pros: They have a lot of overtime if you want it. Cons: They do not listen to your scheduling preference. They write you up for NOT harassing customers who call in crying and needing to lower their… Advice to Senior Management: Hire new TL's or change the procedures because the only resource we had was our TL who did nothing for… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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