There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Not bad, if you don't want to stay there

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Writer in Cincinnati, OH
Former Employee - Writer in Cincinnati, OH
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Convergys full-time (More than 10 years)

Pros

Decent salary and benefits. Many excellent co-workers. I learned a lot, too. It can be a good place to get started.

Cons

They are always downsizing. If you are not expecting to be "riffed," you aren't paying attention. If you want to keep a job, go somewhere else.

Advice to Management

Quit shrinking the workforce all the time and making people feel expendable.

Other Employee Reviews for Convergys

  1. Good for college students and young adults

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Valdosta, GA
    Former Employee - Customer Service Representative in Valdosta, GA
    Recommends
    No opinion of CEO

    I worked at Convergys part-time (Less than a year)

    Pros

    Good if you work in a small city or town. Adequate pay and enough overtime if necessary. Easy and quick hiring process.

    Cons

    Its not a very flexible job, especially if you have a demanding school schedule. I had to quit when I started nursing school because of the hours I had to work. When you're new your hours can change without notice. Also there are shift bids every 3 months that and if your not highly ranked they can change your schedule to anything no matter how long you have been working there.

    Advice to Management

    Be more understanding to your employees.


  2. Helpful (1)

    It was so-so

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Representative in Cincinnati, OH
    Former Employee - Customer Sales & Service Representative in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    The employees and managers were fantastic! They were helpful, and willing to help you with all your needs and issues.

    Cons

    They did a survey with the employees about switching from the previous customer service friendly environment to a sales oriented format, and actually selling products. What was upsetting was they had 95% of the employees said no on the actual survey, but disregarded our opinions and followed through, because greed got the best of their judgement.

    Advice to Management

    Why put out a survey, wanting our opinions, and then switching to sales when 95% of the employees did not want to go to sales. Its kind of a slap in the face to the employees saying to them, " Hey your opinion doesn't matter, but we want it anyways, just to appease you."


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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