There are newer employer reviews for Convergys

1 person found this helpful  

Management needs improvement. - Work at home

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales and Service Representative II  in  Austin, TX
Current Employee - Sales and Service Representative II in Austin, TX

I have been working at Convergys full-time for more than a year

Pros

I worked for Convergys for 1.5 years on the AT&T project.. I had a mixed experience. Some of the cons are a consistent schedule, they usually got it out 3 weeks in advance. The pay was OK, you did get performance bonuses up to 1.50 per hour extra.

Cons

The cons are the management, in the time I was there I was moved to 3 different managers, which you should expect to happen with shift bids. You receive help on the phones with calls, but it takes on average 30 minutes to get someone to answer you, and then its usually denying any request you have. There are no raises at all, so don't expect to make more than $9 an hr unless you perform incredibly well.

Advice to ManagementAdvice

More help on the phones, need more people, that are willing to help.

Neutral Outlook
No opinion of CEO

1338 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Great job, not so great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Ready Trainer  in  Taylorsville, UT
    Current Employee - Program Ready Trainer in Taylorsville, UT

    I have been working at Convergys full-time for more than a year

    Pros

    Decent pay, nice enviroment, room for advancement

    Cons

    Management doesn't what's going on, hypocritical at times

    Advice to ManagementAdvice

    Follow the same guidelines you set everybody else to

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Trainer  in  Lubbock, TX
    Current Employee - Associate Trainer in Lubbock, TX

    I have been working at Convergys full-time for more than a year

    Pros

    -Great environment, strong support base
    -Friendly people
    -Cohesive environment
    -Teamwork

    Cons

    -Monotony
    -Political nature of any organization that size

    Recommends
    Neutral Outlook
    Approves of CEO
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