There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

Helpful (4)

A total waste of 8 years of my life

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Management (Rather Not BE Specific) in Omaha, NE
Former Employee - Management (Rather Not BE Specific) in Omaha, NE

I worked at Convergys full-time (More than 8 years)

Doesn't Recommend
Neutral Outlook
Approves of CEO
Doesn't Recommend
Neutral Outlook
Approves of CEO

Pros

It was close to home. The pay was adequate, barely. SOME of the management was ok. Loved the client I worked with....wish I could have worked with them

Cons

Group insurance is a joke...they deny, deny, deny. In 8 years I had 11 managers. Constant reorganization or realignment. Last manager was a first class (expletive deleted). Had 3 site directors in that same time. Moved offices 3 times. I had the same job for the entire time. Annual reviews are a joke. One year I was stack ranked #2 in all of North America for the position I held. Next year I was moved to my last manager and I went to a Needs Improvement status. All because I did not bow down to her. Constant fear of being RIFFED (Reduction In Force)

Advice to Management

Make up you mind what you want to do with the company. Changing directions with all the realignment and restructure is totally unnerving to your staff.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Helpful (1)

    Just Accepted The Job Offer Two Days Ago, But I Have Very High Hopes That I Will Be An Asset To This Outstanding Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Non-Contingent Collector in Olathe, KS
    Current Employee - Non-Contingent Collector in Olathe, KS

    I have been working at Convergys full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Opportunity In Itself. Paid Training For Those Of You, Like Myself, That Are New To Call Centers and/or Collections.

    Cons

    No Cons At This Time.

    Advice to Management

    None. Keep Doing What Your Doing. I Am Very Pleased To Have Been Offered Such An Opportunity And I'm Honored To Be A Member Of Your Incredible Team.


  2. Helpful (1)

    Not a good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Troy, MI
    Former Employee - Senior Director in Troy, MI

    I worked at Convergys full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working for Convergys provided the opportunity to learn about BPO and Call Center business.

    Cons

    It is a very difficult blended culture. During my time of employment there were several mergers, acquisitions and changes. You work in a very challenging environment without support or direction. Employees worry about losing their job on a daily basis. I could not wait to leave.

    Advice to Management

    It's a new company now and I hope there is a new leadership team


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

Work at Convergys? Share Your Experiences

Convergys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.