There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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it was great

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Representative in Arnold, MO
Former Employee - Sales Representative in Arnold, MO

I worked at Convergys full-time (More than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

made good money while I was there

Cons

turn over is very high

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  1. My experience at Convergys was one of confusion.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cincinnati, OH
    Former Employee - Customer Service Representative in Cincinnati, OH

    I worked at Convergys full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I enjoyed the work at home program. I can see that in the near future more and more work from home workers are going to be the next wave of customer service.

    Cons

    I wanted to stay with Convergys, but the lack of training was very confusing. I was in class with about 30 people and every day we had a different trainer. The trainer of the day had no idea what the previous trainer went over. Then we were thrown on live calls with real clients and with no support we had our customers on hold way too long and then we were let go because we didn't know what we were doing.

    Advice to Management

    The training program really needs to be improved upon. When I call into a company for customer service, I want to know that the representative knows what is going on with my account. After all, I am paying for a service, your service so I wanted to be treated like a person and not a number.


  2. convergys was a new experience for me it was at first challeging

    Former Employee - Customer Assistant Representative in Olathe, KS
    Former Employee - Customer Assistant Representative in Olathe, KS

    I worked at Convergys full-time (More than a year)

    Pros

    learned some new things and met some new goals

    Cons

    alot of the employes were unprofessinal


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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