There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Helpful (1)

Lots of info in training

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales& Service Agent in Pharr, TX
Former Employee - Sales& Service Agent in Pharr, TX

I worked at Convergys full-time (Less than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

The pay is great, and they give extra money for working on weekends and attendance.

Cons

The worst part was only having 30 minutes for lunch.

Advice to Management

More floor support need for new agents

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  1. Helpful (1)

    This is the only job I have ever worked in which I sat in the parking lot and called in sick rather than go in again.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Clarksville, TN
    Former Employee - Customer Service Representative II in Clarksville, TN

    I worked at Convergys full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    401K matching is nice, allows you to master customer service skills, great co-workers

    Cons

    Poor facilities, poor pay, turnover is high for a reason, expected to take too much abuse from customers

    Advice to Management

    Get rid of slip seating. It's one thing to hotel, but to have to find a new desk after each lunch or training, or even some breaks is ridiculous especially as it hurts stats. There needs to be some feeling of upward progression. There absolutely should be NO reason agents should have to tolerate the verbal abuse of some of the callers. I completely believe in good customer service, that being said, if a caller starts off verbally abusive agents should be able to warn them to stop or they will disconnect the call and they should be allowed to do so. No one is paid anywhere near enough to have to stay on the line with someone that is so abusive. All calls are monitored, so they can be reviewed to be sure the process is not abused by agents. I don't care what company Convergys is providing service for, the agents should not have to tolerate verbal abuse from callers.


  2. Too Scripted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, optional overtime, Paid Time Off.

    Cons

    Very scripted, too much emphasis on sales rather than customer service.

    Advice to Management

    Denied PERMANENT Consent should actually mean permanent, not "ask every time they call."


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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