There are newer employer reviews for Convergys

Too Scripted

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Convergys full-time

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Decent pay, optional overtime, Paid Time Off.

Cons

Very scripted, too much emphasis on sales rather than customer service.

Advice to Management

Denied PERMANENT Consent should actually mean permanent, not "ask every time they call."

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  1. Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Advocate in Saint Louis, MO
    Current Employee - Patient Care Advocate in Saint Louis, MO

    I have been working at Convergys full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Depending on the project that you work on the schedules are pretty decent.

    Cons

    The facility it self isn't well kept. Many sanitary issues. Sometimes seats are unavailable.

  2. Helpful (1)

    Unorganized Company Hands Down!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC

    I worked at Convergys full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Co worker are pretty cool, and as long as your in training you are exempt from working holidays and weekends.

    Cons

    Company isn't flexible when it comes to your personal life, they expect you to work every weekend and all of the holiday if your not in any training They only pay $10.00 and hour with no yearly raise. If you are working off of commission, your manager will not fight for your commissions

    Advice to Management

    Stop creating unrealistic metrics, fire every last manager at your McAlpine location, and hire some managers who is willing to do their job.

There are newer employer reviews for Convergys

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