There are newer employer reviews for Convergys

 

Too Scripted

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Convergys full-time

Pros

Decent pay, optional overtime, Paid Time Off.

Cons

Very scripted, too much emphasis on sales rather than customer service.

Advice to ManagementAdvice

Denied PERMANENT Consent should actually mean permanent, not "ask every time they call."

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1334 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Patient Care Advocate  in  Saint Louis, MO
    Current Employee - Patient Care Advocate in Saint Louis, MO

    I have been working at Convergys full-time for less than a year

    Pros

    Depending on the project that you work on the schedules are pretty decent.

    Cons

    The facility it self isn't well kept. Many sanitary issues. Sometimes seats are unavailable.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Unorganized Company Hands Down!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC

    I worked at Convergys full-time for less than a year

    Pros

    Co worker are pretty cool, and as long as your in training you are exempt from working holidays and weekends.

    Cons

    Company isn't flexible when it comes to your personal life, they expect you to work every weekend and all of the holiday if your not in any training They only pay $10.00 and hour with no yearly raise. If you are working off of commission, your manager will not fight for your commissions

    Advice to ManagementAdvice

    Stop creating unrealistic metrics, fire every last manager at your McAlpine location, and hire some managers who is willing to do their job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Convergys

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