Convergys

  www.convergys.com
  www.convergys.com
There are newer employer reviews for Convergys

1 person found this helpful  

Great start need to make sure don't overlook talent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Convergys

Pros

Good people to work with and tuition reimbursement. The skills you will learn there can help your career. You learn how to talk to people which is valuable

Cons

customer service jobs are not always fun. This company also doesn't value education Most of the people in high managment roles haven't even graduated college and their decisions show it.

Advice to ManagementAdvice

Need to make sure you don't overlook talent just because someone can't find another job and has been there 10 years doesn't qualify them for management

Recommends
Neutral Outlook
Approves of CEO

1447 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Convergys does not care about or respect their workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support in Lake Mary, FL
    Former Employee - Tier I Technical Support in Lake Mary, FL

    I worked at Convergys full-time (less than an year)

    Pros

    Decent pay for a job that requires no degree or much experience. The training they give you can help you get a better job somewhere else after you leave.

    Cons

    Convergys started off being not terrible, but while working there policy changed heavily. Now, even though you get absolutely no vacation time until you have worked there for a year, they do not allow you to use unpaid time off (they claim it still exists but there is no way to request it or utilize it), and any paid time off must be requested 3 weeks in advance to even be considered. They also changed the scheduling so that the bottom 70% of workers statistically would now be forced to work 10 hour shifts on both weekend days every week. While this did not effect me, many employees quit or were very upset, especially those with children. Do not expect any flexibility in scheduling with Convergys. They also changed it so that if you do not take your breaks as scheduled, you miss out on your break and are no longer allowed to use it. Forget to take it, get stuck on a call, want to take it when you need to make a call or go to the bathroom? too bad. You now just get no breaks if you miss the window. Convergys was planning on mass firing 25% of the staff on my account, until they implemented these changes and so many employees quit that they are now actually trying to hire people rather than fire them. They were baffled that their sheep would quit and not just say 'thank you generous sirs' and keep on doing what they were told. The team managers are constantly trying to convince Convergys management that it is not an easy job and that the employees who are great at their job are important to keep around and do right by, because it is difficult to excel. They are not convinced, and would just rather get rid of everyone every year so they don't have to start paying them more or giving vacation time.

    Advice to ManagementAdvice

    Realize that your employees who excel are valuable, and that this is not an easy job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floor Leader
    Former Employee - Floor Leader

    I worked at Convergys full-time (more than 8 years)

    Pros

    Great people, flexible hours, friendly environment

    Cons

    Low compensation , politics, internal advancement

    Recommends
    No opinion of CEO
There are newer employer reviews for Convergys

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