Convergys

www.convergys.com
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There are newer employer reviews for Convergys

 

Good Company that looked out for it's employees in years past.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Project Manager in Salt Lake City, UT
Current Employee - Project Manager in Salt Lake City, UT

I have been working at Convergys full-time (more than 10 years)

Pros

Decent Benefits, room for growth, diversity in client, locations and support roles, flexible shifts and work hours, mostly good people to work with, always looking to expand

Cons

Lack of structured training and expectations for supervisory and management positions, constant reactionary "fire drills" instead of time to focus on strategic and preventative initiatives. Some Sr. and Executive Leaders do not "get it" and are more focused on looking good behind numbers that do not benefit the company or reflect actual "bottom line" accomplishment.

Advice to ManagementAdvice

Truly balance stockholder focus with people focus. Stop neglecting and/or driving away your most valuable talents..

Recommends
Neutral Outlook
Approves of CEO

1602 Other Employee Reviews for Convergys (View Most Recent)

Sort: Rating Date
  1.  

    Had a good time working at Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retention Specialist in Arnold, MO
    Former Employee - AT&T Retention Specialist in Arnold, MO

    I worked at Convergys full-time (more than a year)

    Pros

    I had 3 different supervisors when I worked there and all of them were awesome. Good benefits, lots of possibilities to make extra $$

    Cons

    Sometimes when it comes to bonuses you either make a lot or you make nothing at all. And a lot of times when you lose your bonuses its not your fault and there is very little notice.

    Advice to ManagementAdvice

    Make it so bonuses are easier to hang onto.

    Positive Outlook
    No opinion of CEO
  2.  

    A Dark Dungeon of a Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Longview, TX
    Former Employee - Sales Representative in Longview, TX

    I worked at Convergys full-time (less than a year)

    Pros

    It is fairly easy to get hired (due to the high turnover rate). There is a training period (although you should not count on it alone to prepare you for the sales floor). It pays at least $10.00/hr (and there are sales bonuses, even if they are not realistic).

    Cons

    The systems don't always function (Note: You can't help a customer if you can't search for an issue). You are expected to navigate at least 7 windows at once while on the phone (Note: It may take anywhere up to 15 windows to resolve an issue). Managers ignore employees in need of help while on the phone (Note: They are required to provide support). Employees may be randomly subjected to abuse (Note: All calls are recorded and are used to humiliate employees in a group setting for "educational purposes"). Sales bonuses are nearly impossible to achieve (Note: You can be disqualified even if you do somehow meet the criteria). You are expected to follow a very specific protocol on every call and may be disciplined for any call where you may have misspoken or forgotten a step (Note: Even if you do follow protocol, a manager may still evaluate your call negatively based on his or her interpretation of your tone, behavior, etc.). You are expected to push a product on the customer on every call, even if he or she is unwilling (Note: You can and will be fired for forgetting to make offers). And so much more...

    Advice to ManagementAdvice

    End abuse of lower-level employees and focus on retaining skilled workers instead of bringing in wave after wave of unsuspecting new recruits to fill the seats of those who have learned not to place their trust in your company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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