There are newer employer reviews for Convergys

 

Good Company that looked out for it's employees in years past.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Project Manager in Salt Lake City, UT
Current Employee - Project Manager in Salt Lake City, UT

I have been working at Convergys full-time (more than 10 years)

Pros

Decent Benefits, room for growth, diversity in client, locations and support roles, flexible shifts and work hours, mostly good people to work with, always looking to expand

Cons

Lack of structured training and expectations for supervisory and management positions, constant reactionary "fire drills" instead of time to focus on strategic and preventative initiatives. Some Sr. and Executive Leaders do not "get it" and are more focused on looking good behind numbers that do not benefit the company or reflect actual "bottom line" accomplishment.

Advice to ManagementAdvice

Truly balance stockholder focus with people focus. Stop neglecting and/or driving away your most valuable talents..

Recommends
Neutral Outlook
Approves of CEO

1390 Other Employee Reviews for Convergys (View Most Recent)

Sort: Rating Date
  1.  

    Had a good time working at Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Retention Specialist in Arnold, MO
    Former Employee - AT&T Retention Specialist in Arnold, MO

    I worked at Convergys full-time (more than an year)

    Pros

    I had 3 different supervisors when I worked there and all of them were awesome. Good benefits, lots of possibilities to make extra $$

    Cons

    Sometimes when it comes to bonuses you either make a lot or you make nothing at all. And a lot of times when you lose your bonuses its not your fault and there is very little notice.

    Advice to ManagementAdvice

    Make it so bonuses are easier to hang onto.

    Positive Outlook
    No opinion of CEO
  2.  

    Good Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative -Work @Home in Portland, OR
    Former Employee - Customer Service Representative -Work @Home in Portland, OR

    I worked at Convergys full-time (less than an year)

    Pros

    Unlimited OT, WAH, Good Team Leaders

    Cons

    TECH ISSUES WITH COMPANY SOFTWARE

    Advice to ManagementAdvice

    Update your software

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Convergys

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