There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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A lot of changes and upper management is disconnected from their employees.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Salt Lake City, UT
Former Employee - Manager in Salt Lake City, UT
Doesn't Recommend
Negative Outlook
Approves of CEO

I worked at Convergys (More than 10 years)

Pros

Great people to work with and the job is not hard.

Cons

There is no flexibility in schedules and upper management does not care about their employees.

Advice to Management

Have meetings with your managers and visit your sites more often.

Other Employee Reviews for Convergys

  1. Helpful (1)

    Not really my type of company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Princeton, WV
    Former Employee - Customer Service Representative in Princeton, WV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Training started out ok, had wonderful teammates and a decent trainer.

    Cons

    Was told often that training was going to involve "hot seats". Overall it didn't prepare us for production as promised. We weren't showed the systems in time as thus most of us struggled to even find our way around.

    Advice to Management

    Have more than just role playing between the trainer and the students. Have role plays with other teammates. Also figure out away so that the agent can have more visual on what systems are going to be used. Rather than having 30 students in a class only get 1 practice with the trainer. Role playing with other team members would allow for questions to be asked and a better understanding. Allow for more viewing of phone calls from more experienced agent and then have a Q&A session afterwards for the Students in the class and go over those though a mix of role playing and visual displaying of trainers systems.


  2. Awesome!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Wilsonville, OR
    Current Employee - Team Manager in Wilsonville, OR
    Recommends
    Approves of CEO

    I have been working at Convergys (More than 5 years)

    Pros

    You work hard, you can advance!

    Cons

    If you don't want to work hard, you won't advance.

    Advice to Management

    Keep up the great work


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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