Convergys

  www.convergys.com
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A lot of changes and upper management is disconnected from their employees.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager  in  Salt Lake City, UT
Former Employee - Manager in Salt Lake City, UT

Pros

Great people to work with and the job is not hard.

Cons

There is no flexibility in schedules and upper management does not care about their employees.

Advice to ManagementAdvice

Have meetings with your managers and visit your sites more often.

Doesn't Recommend
Negative Outlook
Approves of CEO

Other reviews for Convergys

  1. 1 person found this helpful  

    Not really my type of company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Princeton, WV
    Former Employee - Customer Service Representative in Princeton, WV

    Pros

    Training started out ok, had wonderful teammates and a decent trainer.

    Cons

    Was told often that training was going to involve "hot seats". Overall it didn't prepare us for production as promised. We weren't showed the systems in time as thus most of us struggled to even find our way around.

    Advice to ManagementAdvice

    Have more than just role playing between the trainer and the students. Have role plays with other teammates. Also figure out away so that the agent can have more visual on what systems are going to be used. Rather than having 30 students in a class only get 1 practice with the trainer. Role playing with other team members would allow for questions to be asked and a better understanding. Allow for more viewing of phone calls from more experienced agent and then have a Q&A session afterwards for the Students in the class and go over those though a mix of role playing and visual displaying of trainers systems.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Work with some great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Account Manager
    Current Employee - Inside Sales Account Manager

    Pros

    Great, experienced, professional people to work with, many with long tenure.

    Cons

    Significantly impacted by swings of a few very large customers

    Recommends
    Positive Outlook
    Approves of CEO
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