There are newer employer reviews for Convergys

I was very upset to go to work here everyday.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Hickory, NC
Former Employee - Customer Service Representative in Hickory, NC

I worked at Convergys full-time (more than a year)

Pros

Helping people with their issues and directing them if I could not help them personally.

Cons

The set up of the office was if you get up you loose your seat. People ate your lunch you brought in. Managers didn't manage well as far as helping but they were quick to criticize. When you had to find a seat from getting up to go to the bathroom or from lunchtime you might not find one in time to clock in and you got a point on your record. Several points and you were written up. Written up you couldn't advance to better positions. It was all a planned road block. When I began work there it was customer service and then one of the reasons I left was that they incorporated sales goals and wanted us to do selling to the people that were calling in for help. This is not very fair to the customer. There was also no parking close by the entrance if you were on a later shift. I broke my foot and there was no accommodations allowed for parking. I actually had fallen several times in the rain with crutches and then I got a point because I was late finding a seat that was not available.

Advice to ManagementAdvice

Reorganize the whole environment. This is not conducive to a happy work place.

Doesn't Recommend
Negative Outlook
Disapproves of CEO
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  1. Work at Home agent, customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chattanooga, TN
    Current Employee - Customer Service Representative in Chattanooga, TN

    I have been working at Convergys full-time (more than 10 years)

    Pros

    must have patience and be professional in interactions with customers
     I am representing my company and I need to be professional and courteous at all times.

    Cons

    Knowing how to handle customers who are irate,; finding the root of the issue,listening, review notes that is on the account to make a decision and resolve the issue successfully.

    Advice to ManagementAdvice

    Interact with management to provide information in response to inquiries about products and services and to handle and resolve complaints.Communicating with management can avoid escalation of the customer complaint.

    Recommends
    Neutral Outlook
  2. Stressful, but Overall Excellent Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Coach in Chattanooga, TN
    Former Employee - Team Coach in Chattanooga, TN

    I worked at Convergys full-time (more than a year)

    Pros

    Your paycheck is based on the effort you put in. The opportunities to make money are endless. Also, the company loves to promote internally, so there are always opportunities to advance if you work hard and express interest.

    Cons

    You're on the phone all day, dealing with upset people which can be mentally exhausting at times. Also, there is a constant push to make team goals. Sometimes it seems difficult to deal, but it's just part of the job and can be accomplished easily with effort.

    Advice to ManagementAdvice

    Most managers do an excellent job motivating and assisting agents. For those who don't, just put more of an effort in to finding out why certain agents are not hitting their goals and what can be done to teach them alternative approaches.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Convergys

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