Convergys

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1264 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

 

I was very upset to go to work here everyday.

Customer Service Representative (Former Employee) Hickory, NC

ProsHelping people with their issues and directing them if I could not help them personally.

ConsThe set up of the office was if you get up you loose your seat. People ate your lunch you brought in. Managers didn't manage well as far as helping but they were quick to criticize. When you had to find a seat from getting up to go to the bathroom or from lunchtime you might not find one in time to clock in and you got a point on your record. Several points and you were written up. Written up you couldn't advance to better positions. It was all a planned road block. When I began work there it was customer service and then one of the reasons I left was that they incorporated sales goals and wanted us to do selling to the people that were calling in for help. This is not very fair to the customer. There was also no parking close by the entrance if you were on a later shift. I broke my foot and there was no accommodations allowed for parking. I actually had fallen several times in the rain with crutches and then I got a point because I was late finding a seat that was not available.

Advice to Senior ManagementReorganize the whole environment. This is not conducive to a happy work place.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Convergys motivated more by profit. 50+ locations 30+ are overseas. Some locations have a turnover rate of 100-120%.

    Customer Service Representative (Former Employee) Arnold, MO

    I worked at Convergys full-time for more than a year


    Pros: You do get paid a meager salary and benefits Cons: Shifting focuses on what is important. Many ways to reduce… Advice to Senior Management: Having had the opportunity to be in a focus group with upper management the new member we had a discussion with was appalled that bonuses… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The experience

    Customer Account Executive (Current Employee) Cincinnati, OH

    I have been working at Convergys full-time for less than a year


    Pros: Fully Benefited Position as a Work-At-Home Agent Cons: Impersonal experience because of large numbers of employees, no flexibility… Advice to Senior Management: No advice, they will do whatever they choose to do… No, I would not recommend this company to a friend More
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