There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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I was very upset to go to work here everyday.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Hickory, NC
Former Employee - Customer Service Representative in Hickory, NC

I worked at Convergys full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Helping people with their issues and directing them if I could not help them personally.

Cons

The set up of the office was if you get up you loose your seat. People ate your lunch you brought in. Managers didn't manage well as far as helping but they were quick to criticize. When you had to find a seat from getting up to go to the bathroom or from lunchtime you might not find one in time to clock in and you got a point on your record. Several points and you were written up. Written up you couldn't advance to better positions. It was all a planned road block. When I began work there it was customer service and then one of the reasons I left was that they incorporated sales goals and wanted us to do selling to the people that were calling in for help. This is not very fair to the customer. There was also no parking close by the entrance if you were on a later shift. I broke my foot and there was no accommodations allowed for parking. I actually had fallen several times in the rain with crutches and then I got a point because I was late finding a seat that was not available.

Advice to Management

Reorganize the whole environment. This is not conducive to a happy work place.

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  1. Good place to start in Health-care industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharm Tech
    Current Employee - Pharm Tech

    I have been working at Convergys part-time (More than a year)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Learn a lot about the health industry. You build confidence and communications skill. You make a lot of friends. The company offers little incentives to make a little bit more money and they seem to care about their employees. i.e They offer heath insurance for part-timers like me.

    Cons

    The hourly rate is too low for the stuff we put up with from patients, they need to raise it if they want to keep people from quitting.

    Advice to Management

    Raise hourly wage!

  2. Convergys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Benefits Specialist in Tallahassee, FL
    Former Employee - Benefits Specialist in Tallahassee, FL

    I worked at Convergys full-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    There is growth within this company.

    Cons

    The pay wasn't very high.

There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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