1316 Employee Reviews (View Most Recent)

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Very good company to move up.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Tier I Technical Support  in  Lake Mary, CA
Former Employee - Tier I Technical Support in Lake Mary, CA

I worked at Convergys full-time for less than a year

Pros

Friendly people, flexible hours, security is a little uptight but it's for the best, follow instructions and everything is fine.

Cons

I guess some of the challenges of working here is your work mates. They are competition as far as promotions.

Advice to ManagementAdvice

Work more with your team.

Recommends
Neutral Outlook
No opinion of CEO

Other Reviews for Convergys

  1.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II
    Former Employee - Customer Service Representative II

    I worked at Convergys full-time for more than 5 years

    Pros

    They provide lots of trainings and gives all employees opprtunities to move up.

    Cons

    There are thousands of employees working at a center, but they make it difficult to put in a leave. Makes it hard to get a work life balance.
    Some upper management people doesn't deserve to be where they are, they should screen the people well.

    Disapproves of CEO
  2.  

    Treat you like little kids, micro manage everything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II  in  Murray, UT
    Former Employee - Customer Service Representative II in Murray, UT

    I worked at Convergys full-time for more than 3 years

    Pros

    Only pro I can think of is you get to work with some cool people.

    Cons

    Low pay, no raises, a lot of favoritism from upper management. Computers are out of date. Chairs are nasty and break all the time. Company doesn't care at all about their employees. Incentives are a joke.

    Advice to ManagementAdvice

    Update computers and get better incentive/bonus system that way agents might actually want to do a better job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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