There are newer employer reviews for Convergys

2 people found this helpful  

Easy job, most annoying pressure from management ever

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative and Sales  in  Greenville, NC
Former Employee - Customer Service Representative and Sales in Greenville, NC

I worked at Convergys full-time for less than a year

Pros

Pay was half decent. Other employees (at your level) are all nice and supportive.

Cons

Pretend they will allow you to change your schedule. Put you on 2nd shift for a full year after promising that after the first 6 weeks that it would be changed. Put continual pressure on employees with call reviews, stats, etc. I was in the top 5% of my team and constantly felt pressure. Don't condone cheating of any matter (illegally putting on services - trickery - lying to get sales). Dangle the team leader position over you, but it willl never happen unless you are on their 'buddy' list.

Advice to ManagementAdvice

I wish you all were professional, but walking in since day one I understand why you are not. You know that saying about putting lipstick on a pig?- well...

Doesn't Recommend
Positive Outlook
Disapproves of CEO

1339 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    It was fine

    Former Employee - Customer Service Representative  in  Erlanger, KY
    Former Employee - Customer Service Representative in Erlanger, KY

    I worked at Convergys full-time for less than a year

    Pros

    good training, casual atmosphere, good work life balance

    Cons

    too focused on call metrics

  2.  

    GREAT Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time for more than 5 years

    Pros

    Promotion opportunites. The company prepares you for promotions.

    Cons

    Most calls are repeats of the last call

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Convergys

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