Convergys

  www.convergys.com
  www.convergys.com
There are newer employer reviews for Convergys

2 people found this helpful  

Easy job, most annoying pressure from management ever

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative and Sales in Greenville, NC
Former Employee - Customer Service Representative and Sales in Greenville, NC

I worked at Convergys full-time (less than an year)

Pros

Pay was half decent. Other employees (at your level) are all nice and supportive.

Cons

Pretend they will allow you to change your schedule. Put you on 2nd shift for a full year after promising that after the first 6 weeks that it would be changed. Put continual pressure on employees with call reviews, stats, etc. I was in the top 5% of my team and constantly felt pressure. Don't condone cheating of any matter (illegally putting on services - trickery - lying to get sales). Dangle the team leader position over you, but it willl never happen unless you are on their 'buddy' list.

Advice to ManagementAdvice

I wish you all were professional, but walking in since day one I understand why you are not. You know that saying about putting lipstick on a pig?- well...

Doesn't Recommend
Positive Outlook
Disapproves of CEO

1489 Other Employee Reviews for Convergys (View Most Recent)

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  1. 1 person found this helpful  

    Was not a bad place to work.

    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL

    I have been working at Convergys part-time (less than an year)

    Pros

    You could make incentive and bounes.

    Cons

    Being able to sale to the customer.

  2. 2 people found this helpful  

    Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader
    Current Employee - Team Leader

    I have been working at Convergys full-time (more than 3 years)

    Pros

    Great training programs. This company runs like a machine! Processes and policies are very clear and it gives people opportunity to learn and grow if you want to.

    Cons

    The pay is AWFUL! definitely typical of an outsourcing company but what they pay management is almost a joke. Feel like they put all that effort into training me to be a good manager just so I can leave and get paid real money somewhere else.

    Advice to ManagementAdvice

    Compensate according to peoples skill so you won't continue to have such a revolving door of employees.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Convergys

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