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1 person found this helpful  

Easy job, most annoying pressure from management ever

Customer Service Representative and Sales (Former Employee) Greenville, NC

ProsPay was half decent. Other employees (at your level) are all nice and supportive.

ConsPretend they will allow you to change your schedule. Put you on 2nd shift for a full year after promising that after the first 6 weeks that it would be changed. Put continual pressure on employees with call reviews, stats, etc. I was in the top 5% of my team and constantly felt pressure. Don't condone cheating of any matter (illegally putting on services - trickery - lying to get sales). Dangle the team leader position over you, but it willl never happen unless you are on their 'buddy' list.

Advice to Senior ManagementI wish you all were professional, but walking in since day one I understand why you are not. You know that saying about putting lipstick on a pig?- well...

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company


    Was not a bad place to work.

    Customer Service Representative (Current Employee) Jacksonville, FL

    I have been working at Convergys part-time for less than a year

    Pros: You could make incentive and bounes. Cons: Being able to sale to the customer. More

    1 person found this helpful  

    Interesting experience

    Anonymous Employee (Current Employee)

    I have been working at Convergys part-time

    Pros: overtime always available, accommodated my school schedule, allowed others to… Cons: pay and unable to have weekends or holidays off. Advice to Senior Management: no More

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