Convergys

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1249 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

 

Easy job, most annoying pressure from management ever

Customer Service Representative and Sales (Former Employee) Greenville, NC

ProsPay was half decent. Other employees (at your level) are all nice and supportive.

ConsPretend they will allow you to change your schedule. Put you on 2nd shift for a full year after promising that after the first 6 weeks that it would be changed. Put continual pressure on employees with call reviews, stats, etc. I was in the top 5% of my team and constantly felt pressure. Don't condone cheating of any matter (illegally putting on services - trickery - lying to get sales). Dangle the team leader position over you, but it willl never happen unless you are on their 'buddy' list.

Advice to Senior ManagementI wish you all were professional, but walking in since day one I understand why you are not. You know that saying about putting lipstick on a pig?- well...

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great atmosphere, great people, enjoy my job, a bit underpaid.

    Inside Sales Account Manager (Current Employee) Erlanger, KY

    I have been working at Convergys full-time for less than a year


    Pros: Work is perfectly challenging, great co workers & vacation structure. Cons: Despite enjoying your job, it's hard to continue enjoying your job when… Advice to Senior Management: I have enjoyed working for you. Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good place to work

    Customer Service Representative III (Former Employee) Atlanta, GA

    I worked at Convergys part-time for less than a year


    Pros: Work from home positions and flexible schedules. They will make accommodations for people who are in… Cons: Micromanagement, I felt like a robot Advice to Senior Management: Management should be more willing to accept the fact that everyone's computer is not the… Yes, I would recommend this company to a friend More
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