Convergys

  www.convergys.com
  www.convergys.com
There are newer employer reviews for Convergys

 

It was fine

Former Employee - Customer Service Representative in Erlanger, KY
Former Employee - Customer Service Representative in Erlanger, KY

I worked at Convergys full-time (less than an year)

Pros

good training, casual atmosphere, good work life balance

Cons

too focused on call metrics

1460 Other Employee Reviews for Convergys (View Most Recent)

Sort: Rating Date
  1.  

    GREAT Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys full-time (more than 5 years)

    Pros

    Promotion opportunites. The company prepares you for promotions.

    Cons

    Most calls are repeats of the last call

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fired over not getting an email on a call

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL

    I have been working at Convergys full-time (less than an year)

    Pros

    Very easy to get hired, and start the job quickly. Training is fun, and the co-workers are great.

    Cons

    Management is pretty awful, they consistently threaten you with your job over petty things like email addresses, and snacks on your desk, only there for 3 months, and management does not really work with you.

    Advice to ManagementAdvice

    Work with your team, they aren't just numbers, they are people who have bills just like you.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
There are newer employer reviews for Convergys

Work at Convergys? Share Your Experiences

Convergys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.