There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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GREAT Company!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Convergys full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Promotion opportunites. The company prepares you for promotions.

Cons

Most calls are repeats of the last call

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  1. Helpful (1)

    Almost guaranteed paycheck, that's about it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Representative II in Tucson, AZ
    Former Employee - Sales and Service Representative II in Tucson, AZ

    I worked at Convergys full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Had to really try hard to get fired. The other entry level agents were great. The site leader seemed to care.

    Cons

    Horribly unprofessional. no assigned seating, you had to find a seat wherever there was one. was not uncommon to go to lunch and come back to find someone else in your seat. Team leads more interested in hanging out with friends and hitting on girls than actually managing. HR ignores complaints about harassment and retaliation. 12 point attendance system was very inflexible. Promotions based off favoritism rather than skill or professionalism. Sex and drugs on the call floor. No upper management ever visited in my 3 years there, and offshore centers had more attention in company publications. Will never shut down center, even when employee health is in danger.

    Advice to Management

    Be more involved in the center and what is going on.


  2. It was fine

    Former Employee - Customer Service Representative in Erlanger, KY
    Former Employee - Customer Service Representative in Erlanger, KY

    I worked at Convergys full-time (Less than a year)

    Pros

    good training, casual atmosphere, good work life balance

    Cons

    too focused on call metrics


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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