There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Helpful (2)

Customer Service Representative

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Florissant, MO
Former Employee - Customer Service Representative in Florissant, MO

I worked at Convergys full-time (Less than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

- Unlimited overtime (when you need it) - Training was fun and interesting - Environment (It all depends) - Friendly team leaders

Cons

- Pay is very subpar as opposed to what other customer reps get - Products are very bad, yet have to deal with the calls about the horrible products - Late/No Announced mandatory overtime - Oh.. did I mention mandatory overtime? lol - Poor work establishment - Horrible management/Superiors

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  1. Not a bad job for college students

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Convergys

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Depending on the program you work for, decent schedule.

    Cons

    Low pay with almost no place for growth in the company.


  2. Helpful (1)

    Mission Impossible.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader
    Current Employee - Team Leader

    I have been working at Convergys full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They will hire anyone. I had my own work station. The building was heated in the winter, and had air conditioning in the summer. They sprayed for bugs every so often. I got five hours of time off every two weeks worked. Good training ground to move on to somewhere else. There are always new openings, because of high turnover, and you can get promoted quickly.

    Cons

    The work expectations are impossible. The pay is absurd for the amount of stress involved. Because of the stress levels, everyone is always trying to stab you in the back, and make you take the blame for their incompetence. The entire work environment has an atmosphere of fear and desperation. Poor health insurance benefits. Promotions very often require relocating. If you apply for a promotion, you are competing against people from all over the world.

    Advice to Management

    Advice to management is pointless-- they don't listen. They're too busy finding someone else to blame.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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