There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

Awesome

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Salt Lake City, UT
Current Employee - Customer Service Representative in Salt Lake City, UT

I have been working at Convergys full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

The company values are right on point in job world in which we work in in 2014. Convergys believes in giving their customers 100% customer service and they value that commitment highly. You get rewarded for meeting the companies value.

Cons

The office culture is business casual. Convergys believes in promoting from within and they allow you the opportunity to take online classes from the company to help you get to your next employment goal within the company.

Advice to Management

Do not take away the opportunity that have worked for your company thus far. Such as educational benefits, great shifts for work-life balance. Medical benefits and special perks for employees.

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  1. A positive experience overall.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Hickory, NC
    Former Employee - Team Leader in Hickory, NC

    I worked at Convergys full-time (More than 3 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Other than meetings or training you set your daily schedule and can do monthly task as you see fit time wise. No set lunch or break time. Best schedules are awarded to top performers. Upper management is helpful and very little ego problems. Good benefits.

    Cons

    If you're not good at time management it's not for you. A lot of turnover in the hourly positions.

    Advice to Management

    Be more transparent about company changes.


  2. Learned alot, but had to be one of the girls.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Olathe, KS
    Former Employee - Team Leader in Olathe, KS

    I worked at Convergys full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good money and training. Learned alot and meet some great people. Had a chance to work on a few clients so learned ins and outs.

    Cons

    Downsizing happened far too often, if you weren't in the clique you were let go. Without warning you lost your job, same people, same results.

    Advice to Management

    Stop playing favorites.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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