There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Like being in a bad relationship

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - U-verse Agent in Denver, CO
Former Employee - U-verse Agent in Denver, CO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Convergys full-time (Less than a year)

Pros

*Paid training; good pay for 20-somethings; mostly fun people to work with; reasonable scheduling; clean work environment

Cons

Inadequate training & re-training; few people on the floor who had a clue about the more obscure/rarely-used systems; too much emphasis on sales and upsells than customer SERVICE.

Advice to Management

Make sure ALL your TLs and managers are well-trained in BOSS and SORD.

Other Employee Reviews for Convergys

  1. Poor compensation structure. Limited training, and poor mentorship.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Team Leader in Charlotte, NC
    Former Employee - Team Leader in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Good entry level opportunity to gain customer service experience.

    Cons

    Poor compensation structure, office culture, and front line mentorship.

    Advice to Management

    Improve compensation structure, and reward for performance. Leadership and training improvement needed.


  2. Horrible zoo house

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Representative II in Tamarac, FL
    Former Employee - Sales and Service Representative II in Tamarac, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    A paycheck, nothing, nothing, nothing

    Cons

    Horrible Supervisors, Bad Pay, Everyone is sleeping with each other, Not a great company for long term. Company based on the numbers not the employees.

    Advice to Management

    Train your managers and supervisors with better leadership skills


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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