Convergys

  www.convergys.com
  www.convergys.com
There are newer employer reviews for Convergys

 

Like being in a bad relationship

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - U-verse Agent in Denver, CO
Former Employee - U-verse Agent in Denver, CO

I worked at Convergys full-time (less than an year)

Pros

*Paid training; good pay for 20-somethings; mostly fun people to work with; reasonable scheduling; clean work environment

Cons

Inadequate training & re-training; few people on the floor who had a clue about the more obscure/rarely-used systems; too much emphasis on sales and upsells than customer SERVICE.

Advice to ManagementAdvice

Make sure ALL your TLs and managers are well-trained in BOSS and SORD.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1498 Other Employee Reviews for Convergys (View Most Recent)

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  1.  

    Poor compensation structure. Limited training, and poor mentorship.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Charlotte, NC
    Former Employee - Team Leader in Charlotte, NC

    I worked at Convergys full-time (less than an year)

    Pros

    Good entry level opportunity to gain customer service experience.

    Cons

    Poor compensation structure, office culture, and front line mentorship.

    Advice to ManagementAdvice

    Improve compensation structure, and reward for performance. Leadership and training improvement needed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Cust Serv & Prob Res Rep II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Problem Resolution Representative II in Arnold, MO
    Current Employee - Customer Service and Problem Resolution Representative II in Arnold, MO

    I have been working at Convergys full-time (less than an year)

    Pros

    Steady paycheck, plenty of overtime available. Free parking. Trainers are very knowledgeable. Two breaks and a lunch per shift is nice.

    Cons

    Childish training culture. Too much juvenile drama. I thought I already graduated high school, but working here makes me second guess myself.

    Advice to ManagementAdvice

    Increase pay rate too keep and attract more employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Convergys

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