There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

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Convergys

Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Convergys

Pros

Learning new products and meeting people

Cons

every changing environment lack of advancement

Advice to Management

more advancement opportunites

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  1. Helpful (2)

    Training was great but production is crazy!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Problem Resolution Representative II in Richmond, VA
    Current Employee - Customer Service and Problem Resolution Representative II in Richmond, VA

    I have been working at Convergys full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They have great benefits such as pto, a rewards program, and voluntary go home often where you are not penalized for going home. They increase hourly pay if you work past 7 pm. They do have options available to get a full 40 hours.

    Cons

    The help takes forever and you are penalized for dead air.. A lot of attitudes on my project from management. The floor support is horrible about helping you most of the time. A lot of their tools do not work a lot. System issues on a daily basis and the only solution they have is a reboot.

    Advice to Management

    Management needs a better attitude and they need more people in floor support. The floor support takes an extremely long time to get help.


  2. Helpful (1)

    A good place to work except for regular lay-offs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time (More than 10 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Good benefits, good pay, flex hours, good people.

    Cons

    Constant reorganization in CIT and sales force turnover was frustrating.


There are newer employer reviews for Convergys
There are newer employer reviews for Convergys

See Most Recent

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