Pros

They pay at high rate compared to others.

Cons

There was poor communication with senior leadership
They did not follow through on quality
There was not a bias for action
They did not care about employee retention
Countrywide's Benefits are weak relative to others in the industry
Senior Leadership needs to back up employee suggestions and fight for them
Vacation is low relative to others in the industry

Advice to Senior Management

Listen to your employees.
Use facts to make decisions instead of using your gut
Senior Leadership needs to back up employee suggestions and fight for them
Senior Leadership needs to focus on employee rentention