Coutts Group – “Ok”

Pros

Strength of brand awareness always helpful when attracting new clients.

Cons

Appalling IT, and laborious credit processess. Promotions not always given on merit, rather on political connections with senior management and visibility in the office as oppose to competency on the job.

Advice to Senior Management

Need to sort IT issues and credit processess out urgently. Too much time is wasted by employees on the phone to IT helpdesk and chasing credit submissions.