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1 person found this helpful  

You can get what you work hard for.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee  in  Atlanta, GA
Current Employee - Anonymous Employee in Atlanta, GA

I have been working at Coverall

Pros

The opportunity is there to make money. Get all of the special training that is offered to appeal to as many accounts as possible.

Cons

To be successful, the hours are long, the accounts are not always good, and the management team may not be up to the task of getting you to the next level. BEWARE before you sign your contract (it is BINDING). The contract term is 20 YEARS. They can effectively shut you out of the business. Buyer beware.

Advice to ManagementAdvice

Let franchise owners know the situation upfront, and that you own their rights. They can't just up and leave once the contract is signed. Stress customer service, and understand who your franchise owners are.

Recommends
No opinion of CEO

38 Other Employee Reviews for Coverall (View Most Recent)

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  1. 1 person found this helpful  

    Excellent. Plenty of opportunity for Personal and Career Growth!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Regional Director  in  Pensacola, FL
    Former Employee - Regional Director in Pensacola, FL

    I worked at Coverall

    Pros

    Coverall gives the tools and training (Master Franchise NGT) needed to succeed. Compensation and Benefits were very competitive and good. Because Coverall is a Franchise Cleaning Service, learning to work with Franchisee's as a Business Partner and not an employee is very eye opening and rewarding as you have the opportunity to not only progress your personal career, but you help impact the businesses of local Franchisee's.

    Coverall (Master Franchise NGT) also provided me with top notch sales training, that can and will be used in any industry going forward. Year after year, Coverall wins "Stevie Awards" which is awarded to Companies that show exemplary business support to their Franchisee's.

    Cons

    There are only 2 cons I can think of:

    1. Some offices are not fully staffed, leaving the remaining employees to pick up the slack. Wonderful for the Owners and Managers, as the Billing per Employee is higher as a ratio. Not so great if your compensation is based on retention, and there are not enough employees to maintain acceptable account retention.

    2. Actual cleaning crews are not employees of Coverall, but Franchisee's. This was also listed as a Pro because it does have valuable aspects to it. However, in the rare event that a Franchisee is not performing to their required capabilities, it is not as easy as dealing with an employee who is not doing their job. Because the Franchisee is their own business owner, they do not work for you, and is sometimes a challenge to manage due to the business relationship. This can be solved and overcome by working with the Franchisee and re-training. This Con can easily be turned into a Pro, but it is sometimes an obstacle.

    Advice to ManagementAdvice

    More involvement by Senior Management with local reps. As with any business and hierarchy, Senior Managers deal with Regional Directors (Managers), who in turn deal with the local reps. This is the way it should be on a day to day basis. However, their should be scheduled trips by Senior Management to the different markets so that the Senior Management actually spends time with the local reps and their regional offices. As with any company, the more time between when Senior Management interacts with their regional offices, the less in touch Senior Management is with their day to day operations. This can spiral out of control if the Regional Director (Manager) in place is not doing what they are supposed to be. By the time the warning flag arises, the bomb has already detonated. I never witnessed this with my offices (Master Franchise NGT), but have seen it happen in other markets.

    Recommends
    No opinion of CEO
  2. 2 people found this helpful  

    Stay Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Outside Sales Representative  in  Atlanta, GA
    Former Employee - Outside Sales Representative in Atlanta, GA

    I worked at Coverall

    Pros

    The job was not difficult. There really are not too many pros for working for this company. Staff was constantly looking for other employment. There is a revolving door at the company.

    Cons

    The benefits provided are the worst I have seen at any company. Management (Regional Director) constantly disrespects employees in front of others and is condescending to employees and Franchise Owners.

    Advice to ManagementAdvice

    Stop disrespecting employees and remember that Franchise Owners are the backbone of your company and without them you will not suceed. Respect them more without acting as if you are superior to them.

    Doesn't Recommend
    No opinion of CEO
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