Cox Communications

  www.cox.com
  www.cox.com
There are newer employer reviews for Cox Communications

2 people found this helpful  

Great Company that genuinely cares for it's employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Project Manager in Atlanta, GA
Former Employee - Project Manager in Atlanta, GA

I worked at Cox Communications as a contractor (less than an year)

Pros

Very customer and employee focused, good work/life balance, strives to create a culture where each employee is treated with respect

Cons

Slow to react to changes, too many people have to approve changes and therefore things do not get done in a timely manner. Lots of overlap in projects that seems to be driven by a lack of communication from the different functional groups. Hiring process moves at a snail's pace it literally takes months for the selection process to complete.

Advice to ManagementAdvice

Great organization but you need to treat your applicants more respectfully and provide timely feedback on whether they were selected for a position and if not, why.

Recommends
Neutral Outlook
Approves of CEO

703 Other Employee Reviews for Cox Communications (View Most Recent)

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  1. 7 people found this helpful  

    Technical Support - Worst Job Ever!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Omaha, NE
    Former Employee - Technical Support Representative in Omaha, NE

    I worked at Cox Communications full-time (more than an year)

    Pros

    Free cable except for box rental, Everything else very, very bad.

    Cons

    Extremely High-stress: being sweated about stats and sales by unknowledgable supervisors who keep bankers' hours (while most techs work til midnite and 2 a.m.), meanwhile being screamed at and cursed at by extremely irate California customers. Being forced to sell (a new way to squeeze extra work out of technical support that began in Fall 2011, and not something that was in original job description) would have been alright had Cox not kept moving the goal-post farther and farther away. Tech support phone reps used to get paid for selling "ancillaries" (upgrades, premiums, etc.) but now they have to sell a quota of at least 3-9 new services (phone, cable, internet) per month to get paid for ancillaries. Try selling phone to an out-of-control Irvine customer who is still shrieking their guts out at you and belittling you after 40 minutes. You may as well stick your blood-covered arm in a tank of piranhas. This job doesn't even pay the bills at a piddly $27K per year, and the post-traumatic stress disorder you'll suffer is definitely NOT worth it. Run away......far, far away.

    Advice to ManagementAdvice

    Fix the crappy fiber infrastructure you're using in your California markets, Pay tech support representatives at least $5 more per hour, and get managers who coach and who know the systems software rather than just simply issue idle threats to die their hair if sales quotas are met. Reward existing customers who "don't" leave Cox; besides fixing the sporadic signal quality in CA, that was the one customer request I heard the most. Keep at least 2 supervisors on the floor until 2 a.m., who are willing to help other teams' techs. Many times I turned around at 11 pm, and all the supervisors were gone for the night.

    Doesn't Recommend
    Negative Outlook
  2. 2 people found this helpful  

    TERRIBLE LEADERSHIP WHILE IN TRAINING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Video Technician in Chesapeake, VA
    Former Employee - Video Technician in Chesapeake, VA

    I worked at Cox Communications full-time (less than an year)

    Pros

    Information learned while in training was helpful for real world examples and different techniques.

    Cons

    The person in charge of training for this class was Terrible. If there was something anyone did not understand, they would basically embarrass them by speaking very loudly and repeating what was asked. Instead of directly helping them to understand the information. I don't understand how a company or person would expect someone to be successful once training is completed, with such this type of behavior.

    Advice to ManagementAdvice

    Trainees may need to be thoroughly reviewed on how others are treated.

    Doesn't Recommend
    No opinion of CEO
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