There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

Good start!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Supply Chain in Atlanta, GA
Current Employee - Supply Chain in Atlanta, GA
Recommends
Positive Outlook
Approves of CEO

I have been working at Cox Communications full-time (Less than a year)

Pros

Treat their employees well! Pay is above market. 401k match as well as pension plan! They do a lot of the little things as well to keep employees happy!

Cons

Supply Chain at Cox still relatively new...Still trying to figure things out. Not many processes in place and a little chaotic at times

Other Employee Reviews for Cox Communications

  1. Helpful (4)

    TERRIBLE LEADERSHIP WHILE IN TRAINING

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Video Technician in Chesapeake, VA
    Former Employee - Video Technician in Chesapeake, VA
    Doesn't Recommend
    No opinion of CEO

    I worked at Cox Communications full-time (Less than a year)

    Pros

    Information learned while in training was helpful for real world examples and different techniques.

    Cons

    The person in charge of training for this class was Terrible. If there was something anyone did not understand, they would basically embarrass them by speaking very loudly and repeating what was asked. Instead of directly helping them to understand the information. I don't understand how a company or person would expect someone to be successful once training is completed, with such this type of behavior.

    Advice to Management

    Trainees may need to be thoroughly reviewed on how others are treated.


  2. Helpful (8)

    Technical Support - Worst Job Ever!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Omaha, NE
    Former Employee - Technical Support Representative in Omaha, NE
    Doesn't Recommend
    Negative Outlook

    I worked at Cox Communications full-time (More than a year)

    Pros

    Free cable except for box rental, Everything else very, very bad.

    Cons

    Extremely High-stress: being sweated about stats and sales by unknowledgable supervisors who keep bankers' hours (while most techs work til midnite and 2 a.m.), meanwhile being screamed at and cursed at by extremely irate California customers. Being forced to sell (a new way to squeeze extra work out of technical support that began in Fall 2011, and not something that was in original job description) would have been alright had Cox not kept moving the goal-post farther and farther away. Tech support phone reps used to get paid for selling "ancillaries" (upgrades, premiums, etc.) but now they have to sell a quota of at least 3-9 new services (phone, cable, internet) per month to get paid for ancillaries. Try selling phone to an out-of-control Irvine customer who is still shrieking their guts out at you and belittling you after 40 minutes. You may as well stick your blood-covered arm in a tank of piranhas. This job doesn't even pay the bills at a piddly $27K per year, and the post-traumatic stress disorder you'll suffer is definitely NOT worth it. Run away......far, far away.

    Advice to Management

    Fix the crappy fiber infrastructure you're using in your California markets, Pay tech support representatives at least $5 more per hour, and get managers who coach and who know the systems software rather than just simply issue idle threats to die their hair if sales quotas are met. Reward existing customers who "don't" leave Cox; besides fixing the sporadic signal quality in CA, that was the one customer request I heard the most. Keep at least 2 supervisors on the floor until 2 a.m., who are willing to help other teams' techs. Many times I turned around at 11 pm, and all the supervisors were gone for the night.


There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

Work at Cox Communications? Share Your Experiences

Cox Communications

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.