There are newer employer reviews for Cox Communications

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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Supply Chain in Atlanta, GA
Current Employee - Supply Chain in Atlanta, GA

I have been working at Cox Communications full-time (less than a year)

Pros

Treat their employees well! Pay is above market. 401k match as well as pension plan! They do a lot of the little things as well to keep employees happy!

Cons

Supply Chain at Cox still relatively new...Still trying to figure things out. Not many processes in place and a little chaotic at times

Recommends
Positive Outlook
Approves of CEO
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  1. 3 people found this helpful

    Great Company that genuinely cares for it's employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Project Manager in Atlanta, GA
    Former Contractor - Project Manager in Atlanta, GA

    I worked at Cox Communications as a contractor (less than a year)

    Pros

    Very customer and employee focused, good work/life balance, strives to create a culture where each employee is treated with respect

    Cons

    Slow to react to changes, too many people have to approve changes and therefore things do not get done in a timely manner. Lots of overlap in projects that seems to be driven by a lack of communication from the different functional groups. Hiring process moves at a snail's pace it literally takes months for the selection process to complete.

    Advice to ManagementAdvice

    Great organization but you need to treat your applicants more respectfully and provide timely feedback on whether they were selected for a position and if not, why.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 7 people found this helpful

    Technical Support - Worst Job Ever!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Omaha, NE
    Former Employee - Technical Support Representative in Omaha, NE

    I worked at Cox Communications full-time (more than a year)

    Pros

    Free cable except for box rental, Everything else very, very bad.

    Cons

    Extremely High-stress: being sweated about stats and sales by unknowledgable supervisors who keep bankers' hours (while most techs work til midnite and 2 a.m.), meanwhile being screamed at and cursed at by extremely irate California customers. Being forced to sell (a new way to squeeze extra work out of technical support that began in Fall 2011, and not something that was in original job description) would have been alright had Cox not kept moving the goal-post farther and farther away. Tech support phone reps used to get paid for selling "ancillaries" (upgrades, premiums, etc.) but now they have to sell a quota of at least 3-9 new services (phone, cable, internet) per month to get paid for ancillaries. Try selling phone to an out-of-control Irvine customer who is still shrieking their guts out at you and belittling you after 40 minutes. You may as well stick your blood-covered arm in a tank of piranhas. This job doesn't even pay the bills at a piddly $27K per year, and the post-traumatic stress disorder you'll suffer is definitely NOT worth it. Run away......far, far away.

    Advice to ManagementAdvice

    Fix the crappy fiber infrastructure you're using in your California markets, Pay tech support representatives at least $5 more per hour, and get managers who coach and who know the systems software rather than just simply issue idle threats to die their hair if sales quotas are met. Reward existing customers who "don't" leave Cox; besides fixing the sporadic signal quality in CA, that was the one customer request I heard the most. Keep at least 2 supervisors on the floor until 2 a.m., who are willing to help other teams' techs. Many times I turned around at 11 pm, and all the supervisors were gone for the night.

    Doesn't Recommend
    Negative Outlook
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