There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

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Helpful (4)

Started out great, ended up a joke

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Retention Representative in Rancho Santa Margarita, CA
Former Employee - Customer Retention Representative in Rancho Santa Margarita, CA

I worked at Cox Communications full-time (More than 3 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Great benefits, great office, open door policy with managers.

Cons

Although there is an open door policy with managers your feedback is listened to but not acted upon. When I first started it was great, felt secure in my job daily, made good money, great atmosphere. That steadily changed after they started firing everyone and micromanaging everyone to death. I guess the managers were trying to justify their bloated salaries? I'm not sure what they did outside of bring in donuts on Saturday's anyways. Basically on the retention floor, if you ain't cheating, you ain't trying. It's crazy the what reps will do and be rewarded for it, and then others will be fired. Silly job, silly management. Also, when about 25% of the sales floor is out on LOA for "stress" you might have a problem.

Advice to Management

Get a clue, your product sucks and ATT is literally lapping you right now. Cox internet is the only viable product to offer. Also, the company spent BILLIONS to launch wireless? Good call on that one!!! What person that makes millions a year couldn't foresee problems with cut rate phones and only 3G service? Seriously, you guys look like idiots. The people at the top should be fired, but instead you pass that along to those who take your orders. It's a joke.

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  1. Helpful (1)

    Great company for whom to work, but wish they would be a bit more in the fore front of innovation.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Wichita, KS
    Current Employee - Technical Support Representative in Wichita, KS

    I have been working at Cox Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work atmosphere and the lower and middle management are really accessible. Once you are hired Cox is very loyal to you as an employee and really tries to treat you well.

    Cons

    Difficult to advance, a lot of times it's more about who you know and brown nose rather than ability.

    Advice to Management

    Focus on HFC and Fiber advancements and opportunities rather than pie-in-the-sky things like wireless.


  2. overall good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cox Communications full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    hours, salary, benefits, bonus, location

    Cons

    management, carrier developement and oppurtunity


There are newer employer reviews for Cox Communications
There are newer employer reviews for Cox Communications

See Most Recent

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