Cox Communications

  www.cox.com
  www.cox.com
There are newer employer reviews for Cox Communications

1 person found this helpful  

Great pay and opportunity, though frustrating at times

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Ambassader in San Diego, CA
Current Employee - Ambassader in San Diego, CA

I have been working at Cox Communications as a contractor (less than an year)

Pros

Pay is great
Opportunities for advancement
No experience required
Flexible work schedule
Very little supervision

Cons

Standing all day (8-9 hours) at wal-marts/ best buys
Management is slow to deal with issues
Promotions become increasingly hard to sell
Lots of customer complaints
The best selling employees often lie about promotional periods and pricing, management ignores this only caring about numbers and they are rewarded and made positive example of

Advice to ManagementAdvice

Discourage dishonest selling
Listen to employees and work harder to resolve issues

Recommends
Positive Outlook
No opinion of CEO

703 Other Employee Reviews for Cox Communications (View Most Recent)

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  1. 1 person found this helpful  

    anti-sales culture at Cox Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Cox Communications full-time (less than an year)

    Pros

    - company is active in the community
    - strong brand
    - good benefits including medical, dental, 401k, discounts on services
    - not many jobs in most cities and this company is hiring

    Cons

    Zero support from management, service delivery, or construction. There is a strong anti-sales culture at Cox Business, you will struggle with every department to get your customer's service installed. No one is doing their job or cares about the customer and only sales is held accountable. I had so many errors on my orders from every single direction and I had to constantly clean up other departments mistakes. Management is aware of these issues but they are too incompetent and impotent to actually fix things.

    Advice to ManagementAdvice

    Support your sales reps, give them the tools to succeed. Do not offer to take over issues or improve processes and then fail to deliver on your promises. Find out why other departments are failing and open your eyes to how it impacts sales.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Good pay and benefits but poorly managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Cox Communications full-time

    Pros

    The benefits and the pay are good. Tons of autonomy with the ability to work out of home and never micromanaged.

    Cons

    If your a new employee to don't expect to get paid anything more than the minimum, they only look out for tenured employees. The management is very week and provide the sales team no training or support. No one in management actually has any sales experience.

    Advice to ManagementAdvice

    Hire sales manager with actual sales experience. Learn to train and provide support to your sales team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Cox Communications

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