There are newer employer reviews for Cox Communications

1 person found this helpful  

Overall a great place to work - until you hit the glass ceiling

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Operations  in  Rancho Santa Margarita, CA
Former Employee - Operations in Rancho Santa Margarita, CA

I worked at Cox Communications full-time for more than 5 years

Pros

Competitive pay
Excellent benefits
Comfortable work environment
Reasonable expectations of employees
Traditional and alternative shifts (i.e. 4 x 10 hour days)
Positions generally posted for internal candidates first

Cons

Can be difficult to be promoted
Pay scale rises quickly, then tops out with nowhere else to go
College degree required for many (if not most) positions

Advice to ManagementAdvice

Value your long-time employees and give them opportunities to advance and make additional contributions to the company, regardless of degree status. Be sure to stay ahead of changing times and technology. What will you do when everyone streams their content and cable TV is a distant memory?

Recommends
Neutral Outlook
No opinion of CEO

633 Other Employee Reviews for Cox Communications (View Most Recent)

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  1. 1 person found this helpful  

    Great pay and opportunity, though frustrating at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ambassader  in  San Diego, CA
    Current Employee - Ambassader in San Diego, CA

    I have been working at Cox Communications as a contractor for less than a year

    Pros

    Pay is great
    Opportunities for advancement
    No experience required
    Flexible work schedule
    Very little supervision

    Cons

    Standing all day (8-9 hours) at wal-marts/ best buys
    Management is slow to deal with issues
    Promotions become increasingly hard to sell
    Lots of customer complaints
    The best selling employees often lie about promotional periods and pricing, management ignores this only caring about numbers and they are rewarded and made positive example of

    Advice to ManagementAdvice

    Discourage dishonest selling
    Listen to employees and work harder to resolve issues

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    anti-sales culture at Cox Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Cox Communications full-time for less than a year

    Pros

    - company is active in the community
    - strong brand
    - good benefits including medical, dental, 401k, discounts on services
    - not many jobs in most cities and this company is hiring

    Cons

    Zero support from management, service delivery, or construction. There is a strong anti-sales culture at Cox Business, you will struggle with every department to get your customer's service installed. No one is doing their job or cares about the customer and only sales is held accountable. I had so many errors on my orders from every single direction and I had to constantly clean up other departments mistakes. Management is aware of these issues but they are too incompetent and impotent to actually fix things.

    Advice to ManagementAdvice

    Support your sales reps, give them the tools to succeed. Do not offer to take over issues or improve processes and then fail to deliver on your promises. Find out why other departments are failing and open your eyes to how it impacts sales.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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