There are newer employer reviews for Cox Communications

3 people found this helpful  

Great company to work for but lacks overall vision

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Manager Product Development in Atlanta, GA
Former Employee - Senior Manager Product Development in Atlanta, GA

I worked at Cox Communications full-time (more than 3 years)

Pros

Fantastic culture, very rewarding of high performers, and great work ethic

Cons

Lacks innovation, company is stagnant, and leadership is unclear what to do

Recommends
Neutral Outlook
Approves of CEO

658 Other Employee Reviews for Cox Communications (View Most Recent)

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  1.  

    Awesome Benefits, competitive pay, but with an awareness that they paid reps to much in the past...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Specialist in Omaha, NE
    Current Employee - Solutions Specialist in Omaha, NE

    I have been working at Cox Communications full-time (more than 3 years)

    Pros

    Free services from Cox
    Competitive pay against anyone else in the Telecom business, commission allows the top earners to make 50-70% over target pay.
    Pension + 401k
    Great incentives

    Cons

    Reducing commissions
    consistently hiring outside of the company for leadership
    low ability to move up beyond middle management
    Outsourcing support and sales calls has led to dissatisfied employees and customers.

    Advice to ManagementAdvice

    Be an innovator! You are far too reactionary to technology and advancements!

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Cox Communication tech support job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Baton Rouge, LA
    Former Employee - Technical Support Representative in Baton Rouge, LA

    I worked at Cox Communications full-time (more than 5 years)

    Pros

    Courtesy services are great, get cable tv services including all channels, high speed internet and phone at a deep discount. If you excel in your job and in ways that Cox recognizes, you have advancement opportunies. It is also a reputable company to work for, including fair benifits, 401k and other perks. They are proudly diverse which is wonderful. They include

    Cons

    They do not allot enough training time and the training they do offer usually is very lack luster. They always seem understaffed, so employees feel overworked and can never get time off.
    You don't get to rate your immediate supervisor frequently enough & feedback isn't encouraged.
    Too much micro management.
    As far as the future of the company, they want to be "Your friend in the digital age" but they are already behind the times, they don't think outside the box, or operate in a passionate or enthusiastic way. They do not feel progressive enough regarding thier employee satisfaction and thier work environment.
    The computers were clunky and slow & the chairs were uncomfortable and dirty.

    Advice to ManagementAdvice

    In my humble opinion, one of the biggest issues is your establised call flow and how you rate it for success for the call center employees. They set up this big hurtle (call flow) for the employee to dance thru and stress over, all the while trying to focus on a customers issue. You never allow the employee to relax enough to focus on a more natural (non robotic and empathetic) customer service. More worried about the bottom line vs a good customer experience. Big mistake. All of that elaborate call flow is designed for 1 thing and that is so the employee knows their path and are not allowed to make mistakes. You could simplify that with common sense. If the supervisors were doing their jobs with feedback, direction, growth, accountability on all fronts or just simply weed out bad employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
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