Cox Communications
3.3 of 5 497 reviews
www.cox.com Atlanta, GA 5000+ Employees

497 Employee Reviews (View Most Recent)

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Cox Communication tech support job

Technical Support Representative (Former Employee)
Baton Rouge, LA

I worked at Cox Communications full-time for more than 5 years

ProsCourtesy services are great, get cable tv services including all channels, high speed internet and phone at a deep discount. If you excel in your job and in ways that Cox recognizes, you have advancement opportunies. It is also a reputable company to work for, including fair benifits, 401k and other perks. They are proudly diverse which is wonderful. They include

ConsThey do not allot enough training time and the training they do offer usually is very lack luster. They always seem understaffed, so employees feel overworked and can never get time off.
You don't get to rate your immediate supervisor frequently enough & feedback isn't encouraged.
Too much micro management.
As far as the future of the company, they want to be "Your friend in the digital age" but they are already behind the times, they don't think outside the box, or operate in a passionate or enthusiastic way. They do not feel progressive enough regarding thier employee satisfaction and thier work environment.
The computers were clunky and slow & the chairs were uncomfortable and dirty.

Advice to Senior ManagementIn my humble opinion, one of the biggest issues is your establised call flow and how you rate it for success for the call center employees. They set up this big hurtle (call flow) for the employee to dance thru and stress over, all the while trying to focus on a customers issue. You never allow the employee to relax enough to focus on a more natural (non robotic and empathetic) customer service. More worried about the bottom line vs a good customer experience. Big mistake. All of that elaborate call flow is designed for 1 thing and that is so the employee knows their path and are not allowed to make mistakes. You could simplify that with common sense. If the supervisors were doing their jobs with feedback, direction, growth, accountability on all fronts or just simply weed out bad employees.

Yes, I would recommend this company to a friend

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1 person found this helpful  

Good Company

Anonymous Employee (Former Employee)
Atlanta, GA

I worked at Cox Communications full-time


Pros: Benefits, 401k, pension and 5 year pay outs. Cons: Each department is run independently of other departments, different rules… Yes, I would recommend this company to a friend More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
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  • Approves of CEO

 

Great experience!

Document Specialist (Former Employee)
San Diego, CA

I worked at Cox Communications full-time for more than 5 years


Pros: Great people, and a great working atmosphere. I loved every… Cons: Huge layoff that let a bunch of people go. … Advice to Senior Management: Don't listen to complainers that can't deal with change. Yes, I would recommend this company to a friend More

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