Cox Communications

  www.cox.com
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3 people found this helpful  

Good company to work for, although culture is changing.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Atlanta, GA
Former Employee - Anonymous Employee in Atlanta, GA

Pros

Good company to work for. Good corporate culture, but it is changing. Overall, Cox is good to its employees. Generous Holiday & PTO. Offers professional development training. Compensation was good, but recent annual increases were minimal (~3%).

Cons

The pay-TV industry has transitioned from a growth industry to a mature industry where competitors are competing for share. Cox went through a realignment in 2011 and 2012 to be more competitive. These changes, the realignment process, and struggles to stem net subscriber losses has damaged employee morale and the corporate culture.

Approves of CEO

Other reviews for Cox Communications

  1. 3 people found this helpful  

    Great company to work for but lacks overall vision

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager Product Development  in  Atlanta, GA
    Former Employee - Senior Manager Product Development in Atlanta, GA

    Pros

    Fantastic culture, very rewarding of high performers, and great work ethic

    Cons

    Lacks innovation, company is stagnant, and leadership is unclear what to do

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Cox Communication tech support job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Baton Rouge, LA
    Former Employee - Technical Support Representative in Baton Rouge, LA

    Pros

    Courtesy services are great, get cable tv services including all channels, high speed internet and phone at a deep discount. If you excel in your job and in ways that Cox recognizes, you have advancement opportunies. It is also a reputable company to work for, including fair benifits, 401k and other perks. They are proudly diverse which is wonderful. They include

    Cons

    They do not allot enough training time and the training they do offer usually is very lack luster. They always seem understaffed, so employees feel overworked and can never get time off.
    You don't get to rate your immediate supervisor frequently enough & feedback isn't encouraged.
    Too much micro management.
    As far as the future of the company, they want to be "Your friend in the digital age" but they are already behind the times, they don't think outside the box, or operate in a passionate or enthusiastic way. They do not feel progressive enough regarding thier employee satisfaction and thier work environment.
    The computers were clunky and slow & the chairs were uncomfortable and dirty.

    Advice to ManagementAdvice

    In my humble opinion, one of the biggest issues is your establised call flow and how you rate it for success for the call center employees. They set up this big hurtle (call flow) for the employee to dance thru and stress over, all the while trying to focus on a customers issue. You never allow the employee to relax enough to focus on a more natural (non robotic and empathetic) customer service. More worried about the bottom line vs a good customer experience. Big mistake. All of that elaborate call flow is designed for 1 thing and that is so the employee knows their path and are not allowed to make mistakes. You could simplify that with common sense. If the supervisors were doing their jobs with feedback, direction, growth, accountability on all fronts or just simply weed out bad employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
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